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Customer Reviews Collected from lg.com |
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Terrible quality
on November 8, 2021
Posted by: Jmellyk
from Colordao
Sorry, but the ice maker broke in less than a year. The compressor broke around year 3 and had that replace. Also, every single door shelf broke in about a year. I have to replace them all.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Purchased in 2017 broke in 2019 and again in 2021.
on December 7, 2021
Posted by: Jjjjjklomnokikinm
from Canada
I bought this fridge for our first home with my wife. It worked fine and we loved the water and ice options. Unfortunately the ice machine would melt and freeze all the ice cubes together creating a frozen block in the dispenser. We would have to remove it and use hot water to melt and remove the ice blockage. The fridge stopped working for the first time 2 years after we purchased it. We had to pay someone to fix it. Something to do with a component that needed replacing. Fine. Worked well for two more years and stopped working again today. I will be replacing my fridge and chalking this up as a dud. It is disappointing as I have never seen a fridge break so fast. Good thing I am in Canada and my sunroom is basically a freezer right now. Bad thing is that my wife is 9 months pregnant and our fridge is broken. I wont be buying LG again, but this may be for personal reasons.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 9, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Vette girl
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this with the extended warranty, we bought 4 LG appliances with this purchase. I am 73, have had my own refrigerator since the age of 20. Never have I had a refrigerator die on me, maybe a ice maker but not a refrigerator. This one did after the warranty went out 6 months earlier. It was the compressor, so not feeling the love of owning anything LG!
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy Daphane , LGE Social Media, January 26, 2022
We hate to hear you are experiencing an issues with your refrigerator. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Kenty John
from Deland, Florida
Verified Purchase:Yes
The refrigerator is well built but the compressor had to be replaced after only 5.5 years of service. My comment is that an actual inside temperature reading should be incorporated on the front door, not just the temperature setting. If this was the case, I would have been warned that the refrigerator malfunctioned. Consequently, I lost hundreds of dollars in food.
Quality
4
Features
1
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 14, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Not satisfied
on July 28, 2023
Posted by: Kay Anum
It lasted for 9 years. Compressor is broken and some other part needs replacement it seems.
LG Service is ridiculously expensive.
LG Service is ridiculously expensive.
Response from lg.comBy Carlo Bundalian, LG Social Media Team, July 28, 2023
We apologize for the inconvenience you're facing with the compressor and other parts of your LG product. Your satisfaction is important to us, and we understand your frustration with the repair cost. As your product has served you for a significant period, wear and tear can naturally lead to component failures. We aim to provide reliable products, but we also recognize that repairs can be costly.
To explore available options and assist you further, please reach out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. -Carl
To explore available options and assist you further, please reach out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. -Carl
Written by a customer while visiting lg.com
Posted by: LG Icemaker Poor Quality
from Indianapolis, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Icemaker is poor quality. Ice tray does not fill with water but continues to clank like it is trying to empty tray. Friend has Lg w/icemaker and same issue. She turned it off and I turn mine off at night for sleep.
Other than the icemaker, love the refrigerator. Very roomy and movable shelves and 2 drawers for veggies/fruit and 1 drawer above freezer.
Other than the icemaker, love the refrigerator. Very roomy and movable shelves and 2 drawers for veggies/fruit and 1 drawer above freezer.
Pros: Features/Settings
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 31, 2023
We are committed to providing you with top-quality products, and we are sorry to hear that your LG French Door Refrigerator's icemaker is malfunctioning. To address this issue, we would like to investigate it further. Please send us a direct message on Facebook or Twitter using the handle @LGUSSupport, and include the model and serial numbers of your refrigerator. We would like to resolve this issue for you as soon as possible. ~Rita
Written by a customer while visiting lg.com
Posted by: LFX28968ST
Verified Purchase:Yes
[This review was collected as part of a promotion.] We inherited this refrigerator, it works only 3 years for us!
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 9, 2023
We're sorry to hear that your experience with the LG refrigerator has been disappointing. Appliances are expected to provide reliable service over the years, and it's disheartening when they fall short of expectations.
If there's anything specific you'd like assistance with or if you have questions about potential solutions or alternatives, you may send us a private message on Facebook or X(Twitter) at @LGUSSupport, and we will be happy to accommodate you.
If there's anything specific you'd like assistance with or if you have questions about potential solutions or alternatives, you may send us a private message on Facebook or X(Twitter) at @LGUSSupport, and we will be happy to accommodate you.
Written by a customer while visiting lg.com
Customer Rating
4
Gorgeous to look at, but not perfect
on February 28, 2013
Posted by: glomonkey
from Nashville, TN
The refrigerator is great, not perfect. It's nice to look at and keeps my food cold. Storage space is more than adequate. (I love the large bottom Glide N’ Serve Drawer). But I probably could've gotten most of these features in another fridge at a much lower cost.
The top shelf on the inside of the left door is so narrow and short that the only thing we keep there are small drink cans. It's really useless space.
The ice maker doesn't hold much ice at one time so if you have a large family, you'll have to use the ice maker in the IcePlus mode and store some in the freezer drawer. Just 2 of us in our house so the only time we've run out of ice is when we have people over.
Also, the ice does tend to melt together if you don't go through it quickly enough.
The in-door water dispenser has water that comes out from a little spout OUTSIDE of the dispenser (not in the door like most refrigerators) and every person that uses it has ended up spilling water all over our floor. Now we know to warn people ahead of time.
Fingerprints on the stainless steel exterior seem impossible to clean off completely. Kind of frustrating for someone like me with OCD.
It's a perfectly fine fridge but it's far from perfect. Considering how much it cost, I'm not sure I would buy it again if I had a do-over.
I'm not sure I would recommend it but I don't hate it enough to not recommend it.
Pros: Style/Design, easy to use
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com