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Customer Reviews Collected from lg.com |
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 919 reviews
5 Stars
556
4 Stars
155
3 Stars
63
2 Stars
50
1 Star
95
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
The door shelves all cracked
on November 29, 2018
Posted by: Martinka
from Charlotte, NC
I’ve purchased this model over 3 years ago and I must say I’m very disappointed. I have had the service on the leaking ice maker valve and 3 not 1 not 2 but all THREE door SHELVES crack and fall apart on me one after another within 2 months. I have purchased extended warranty for this fridge yet I was informed the shelves do not fall under the warranty and I must replace them out of pocket. This will be my last purchase from LG!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy CS, Social Media , November 30, 2018
That's terrible to know you're experiencing such difficulties with the shelves. I appreciate the feedback to alert us about this matter, I too would have been frustrated with 3 shelves cracked and falling apart after 2 months. Wow! If you need additional assistance reach out to us via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/. Thanks! ^ CS
Written by a customer while visiting lg.com
Customer Rating
1
Shelve do not hold LG will not take care of it
on March 6, 2019
Posted by: Terrid
from Utah
[This review was collected as part of a promotion.] I bought a brand new LG refrigerator and the shelves were not right. They do not clip in in the back and you cannot put food on them or they fall out. I called LG and it has been going on for months now. Lost all the food in it during this mess. had to replace all the food. They keep asking for my receipt different ways. They say the date is not on it so I highlight date and resend. They say model number is not on it so I highlight model number and resend. They keep making up reasons to deny my claim. saying invalid receipt. They have copies of my payment, my receipt, everything they ask for. Who would falsify needing fridge shelves. I do not need to stock pile fridge shelves just want mine to work. No matter what I send they will not accept it. The place I bought my fridge has printed the receipt in every format they can and it has all the information they ask for.
Do not buy an LG refrigerator or any other LG product. Worst customer service I have ever had. We spent a lot of money to have a nice fridge and cannot even put our food in the fridge with our propping the shelves up with cups. Nice Job LG. I show my shelves to everyone that comes over.
Worst company I have ever had to deal with. Please do not ever deal with them.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy EJ, Social Media, March 7, 2019
Hi, I hate to hear you are having these issues with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
Came with the house
on August 21, 2020
Posted by: unhappymarcos
This refrigerator came with the house and within 1 and a half years the thing went out. We called our warranty company and after 9 visits from 3 different companies to fix it over an 8 month period, the warranty company finally said is was broken.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 25, 2020
Oh no! This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Best refrigerater Ever
on May 4, 2012
Posted by: Kitchen Queen
from Central Florida
I just love this model, it has all the bells and whistles!
lots of space and you can easily access everything you need.
lots of space and you can easily access everything you need.
The freezer is awesome too!
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality, thumbs up lg
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
4
a thing of beauty
on January 26, 2013
Posted by: dirtfa
from Conway, AR, USA
would buy it again in a minute. Even with the minor con items. First the ice dispensor fills with ice and the top level melts and the melt water drains down and the bottom ice freezes and will not drop down into the chute. Second, the door panel show the temp settings, not the actual temp in the frig.
has lots of storage space and drawers
has lots of storage space and drawers
Pros: Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love my new LG refrigerator!
on February 27, 2013
Posted by: Tester1
from Marietta, GA, USA
Purchased this refrigerator after looking at a lot of manufacturer models. I wanted the automatic ice maker with water dispenser and this one is very easy to use. The LED lights are so bright which helps to find items. My only complaint is about the Glide N Serve drawer. When we want an item stored in it, we must open both doors. The 28 cubic fridge/freezer has a lot of room so we are very happy with this model.
Pros: Performance, easy to use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Love the space.
on March 25, 2013
Posted by: KM
from Colorado, USA
What an improvement over my last LG frig. Quiet, spacious, easy to clean!
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Love the room and storage areas
on June 18, 2013
Posted by: Michiganfam
from Livonia, MI, USA
We've owned this refrigerator for almost a month and really enjoy it. It replaces a standard 22cft freezer on top one that made a constant whine w/o an ice maker. This is leaps and bounds above that with lots of storage in both the refrigerator and freezer section, the ice and water dispenser are easy to use and installing the line wasn't a problem at all. The energy efficient mode of operation has worked for us since we started using with no problems. We did remove the top shelf on the left hand side so we could store taller drink items, there is not enough room in the door for a gallon of milk, a container of juice, a tea dispenser, etc. This solution has worked out well. The freezer has two drawers, a small top drawer without any dividers that rolls out on top of the bottom drawer. Both drawers are plastic with ventilation holes. I like this design better than the wire baskets in some models, a bag of frozen peas can't get stuck or torn open with the full plastic side design. A frozen pizza box will not stand up in the bottom drawer, you have to put it in at angle. Even so, there is still plenty of room in the unit.Our family of four has no trouble keeping everything we need in this model.
Pros: Performance, Style/Design, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com