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Customer Reviews Collected from lg.com |
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Slow on ice
on November 17, 2017
Posted by: 1Wolf
from Broad Run, VA, United States
[This review was collected as part of a promotion.] First off we really like this refrigerator, spacious, solid, plenty of drawers, quiet. However if you use a lot of ice this is not your refrigerator, just between my wife and I it has a hard time keeping up unless we keep it in their freeze zone, but it still struggles to keep up. We might use a little more ice than normal, we drink a lot of ice water, but for a larger family, you would probably run out of ice.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
noisy
on April 19, 2018
Posted by: Really Not Happy
from Wisconsin
[This review was collected as part of a promotion.] This refrigerator almost puts Me over the edge with it's almost constant loud humming. The water dispenser kept running also.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy Amber, Customer Service, April 20, 2018
Hello, hate to hear, sounds like you might need a technician. Please give us a call at 1-800-243-0000 or drop us a line on Twitter at @LGUSSupport or on Facebook at @LGUSSupport when you are with the unit. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
rattling - noisy
on June 23, 2018
Posted by: tim17
[This review was collected as part of a promotion.] i bought this refer about 6 months ago. started out fine , then started rattling . you can level it and stop the rattle for a short time only for it to start again within minutes. it is the loudest refer i have ever owned and i am 71 years old. the noise will drive you crazy!!!!! i will continue to try and level it, other than that i will try and stay out of the room as much as possible.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Amber, Customer Service, June 25, 2018
We hate to hear you are having issue with your refrigerator. Please give us a call at 1-800-243-0000 so that we can assist you in getting this resolved. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Disappointed
on January 12, 2020
Posted by: Mommaof4kids
from Michigan
We have owned this refrigerator Just shy of 6 years. After 2 years we had to have the ice maker replaced. We have also replaced 4 of the plastic side compartments. We just lost everything in both our refrigerator and freezer because the condenser broke. It took several phone calls between LG and finding a company that services their products. Not only did we lose everything but we were out for 2 weeks with NO working fridge. Will never purchase an LG product again.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, January 13, 2020
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
4
Happy, except for the ice maker...
on July 19, 2020
Posted by: Lovetodrive2000
from Fairfield Twp, OH
[This review was collected as part of a promotion.] Ice maker cannot keep up with two peoples usage... mid-afternoon, it is empty, and takes too long to cycle.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Plastic door shelves break
on September 23, 2020
Posted by: Rmarks
from Everett wa
We are not hard on our appliances and the door trays are weak and brittle. All are cracked and one totally broken. The injection molded acrylic is poorly designed and pron to early failure. Very disappointed
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Response from lg.comBy ^VCV, LGE Social Media, September 28, 2020
We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Posted by: RobPB
from Chester County, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Refrigerator died after only owning it 4 years. Wouldn't buy another LG.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: thegolfward
from Branson, MO
Verified Purchase:Yes
Our LG refrigerator compressor went and LG could not get it repaired in less than 5 days and they were going to put the same defective compressor that was in it. LG has had thousands of these compressors fail and all they do is put the same defective compressor in. Stay away from LG applances.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, July 16, 2023
Hi, there. We apologize for the inconvenience and frustration you have experienced with your LG 27 cu. ft. French Door Refrigerator, model LFX28968ST compressor issue. We understand your concerns regarding the repair time and the use of a potentially defective compressor. We strive to provide reliable and efficient service, and we regret that we were unable to resolve the issue within your expected time frame. Regarding the compressor, our intention is to ensure that the refrigerator functions properly and meets your expectations. If you have concerns about the replacement compressor or would like to explore alternative solutions, we recommend reaching out to us through @LGUSSupport on Facebook or Twitter for further assistance, including discussing available options and addressing any questions or concerns you may have.
We appreciate your feedback, and it will be shared with the relevant teams for further evaluation and improvement. Our goal is to provide high-quality appliances and exceptional customer service, and we apologize if we have fallen short of your expectations. We will make every effort to assist you and work towards a satisfactory resolution. ^Danee
We appreciate your feedback, and it will be shared with the relevant teams for further evaluation and improvement. Our goal is to provide high-quality appliances and exceptional customer service, and we apologize if we have fallen short of your expectations. We will make every effort to assist you and work towards a satisfactory resolution. ^Danee
Written by a customer while visiting lg.com