 |
Customer Reviews Collected from lg.com |
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Geezer125
from Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge is simple to set up and has plenty of room in both the refrigerated and frozen sections. Temp control is very good and temp varies only one or two degree F plus or minus. The ice making unit works very well and the dispenser is simple and works well. So far (about one month) we are very happy with our purchase.
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Total Failure after only 5 years
on June 18, 2020
Posted by: Dissatisfied Jim
from Michigan
We liked all the features and benefits and style, but after only 5 years, it failed to the point where we have to have it replaced. Good thing we have a Home Warranty, because what failed was the capillary tube, which for some strange reason can't be replaced and the ridge has to be replaced. So much for the 5 year warranty and the 10 year warranty on the awesome linear compressor.
Pros: Style/Design, Performance
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 22, 2020
We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Philroy23
from Fredericksburg, Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] My refrigerator looked great but the plastic drawers broke the first first year and the coils and compressor broke on year five
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, March 23, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: refrigerator less
from Funk, Nebraska
Verified Purchase:Yes
[This review was collected as part of a promotion.] I actually bought this 6 years ago and registered it then. For some reason LG is just now sending me all of these. It does and can not be fixed. Part of a class action lawsuit. I was compensated for my loss. We will see about my repair time and food loss.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Posted by: Dapipe
from Cimarron Kansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my LG refrigerator in 2017. For the for most part it has been reliable.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: lmoomaul
from North Port, FL
Verified Purchase:Yes
I did not purchase these appliances as they were in the home when I bought it. The microwave has buttons that no longer work, the refrigerator had the compressor stop and getting parts was a huge pain. The dishwasher is another nightmare. I will never recommend LG products.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 9, 2021
We hate to hear that you experienced a problems with your appliances. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: OWNER OF this
from Waretown, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Constantly have issues with vibration noises coming from doors (I think). Noise is a rattling type and I can't get rid of it. I need help here!!!
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, April 15, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: LatexHer
from Chicago
Verified Purchase:Yes
First the icemaker dropped screws which became loose into the ice, which was replaced under warranty. Then a year later the much acclaimed new compresser went out, ruining 180 dollars in meats. Again replaced due to a lawsuit settlement against LG.
The service techs did a great job to fix a sub-standard product. LG used to be a good brand name - what happened?
The service techs did a great job to fix a sub-standard product. LG used to be a good brand name - what happened?
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Written by a customer while visiting lg.com