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Customer Reviews Collected from lg.com |
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: MightyMikeyLee
from Littleton, MA
Verified Purchase:Yes
We were forced to replace our LG French door model after a mere 7 years. This model was our replacement, but we have to return it. The refrigerator does not cool to the set temperature. It stays between 40-42 degrees F. Very frustrating.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Looks good and maybe great features if they work
on September 9, 2021
Posted by: brewman
from Wellford,South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought this four years ago and started having
Trouble every 2 years since.
Trouble every 2 years since.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, September 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sassy64
from Michigan
Verified Purchase:Yes
Less than 4 years old & compressor quit working. We have now been without a refrigerator for 3 weeks. Would never buy an LG product again!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 10, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Nobody913
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had this fridge for 8 years. Great when it worked. We had to do 1 warranty repair and now the fridge died at 8 years and we are replacing it.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: BB76
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this fridge for 4 years and have loved it! Very spacious. I just had to have the compressor changed but it was under warranty still, so I called LG and they set up an appointment to have someone come fix it. Labor and parts covered. I didn't think it would go out so quick but atleast the stood behind their product and fixed it. Very happy except it doesn't keep up on making ice.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
LFX28968ST Refrigerator with Linear Compressor
on September 16, 2021
Posted by: Mac46
from Wake Forest NC
Verified Purchase:Yes
Our new refrigerator was all that we could have asked for, at least for the first 4 years,
Then it died! Unfortunately we were out of town when it stopped working and got home to find the food in the freezer compartment was spoiled as well as most of the refrigerated things. It took 2 weeks to get it repaired (new compressor installed 4 days ago) and now it is working as it should. Time will tell if it continues to work or dies again.
Then it died! Unfortunately we were out of town when it stopped working and got home to find the food in the freezer compartment was spoiled as well as most of the refrigerated things. It took 2 weeks to get it repaired (new compressor installed 4 days ago) and now it is working as it should. Time will tell if it continues to work or dies again.
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Poor brine
from Calif.
Verified Purchase:Yes
Just had to junk it this month .too bad.and it's a shame.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 23, 2021
We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by private message via Facebook Messenger @LGUSSupport with any product questions or concerns and use #VOC. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Works fine as long as the compressor is working
on October 1, 2021
Posted by: mc25
from Pembroke Pines, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it in September 2017, in August 2018 the compressor had to be replaced. Everything was fine until in September 2021, the cooling system broke down again, the compressor and logic board had to be replaced with an upgrade system. Let's hope it lasts longer this time. Thank God, because of a class action settlement, LG had to extend their warranty so I did not have to pay anything for both service calls.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com