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Customer Reviews Collected from lg.com |
LG - 26.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 26.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Brogers427
from West Chester, PA
Verified Purchase:Yes
Fridge is under 3 years old and stopped cooling. Had authorized service tech out at least 4 times and keeps failing. Sent proof of this to LG and no response.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, August 27, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Works great for 2 years then already needs repair
on September 8, 2019
Posted by: Dmjsmith1981
from East helena
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it 3 years ago, and already needed linear compressor replaced. Would not recommend.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, September 9, 2019
If you're still experiencing issues with your refrigerator's cooling system, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Posted by: Jim Buzi
from Perkasie, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Having the ice maker in the door gives extra space in the refrigerator compartment. I also like the sliding half shelf, It allows for larger items like a milk container to fit without raising the self above reducing storage space on that shelf. The water filtration system removes 100% of any bad taste.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: EJea
from Omaha
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had our new frig for just a couple of weeks but so far we are very pleased. Love the bottom freezer and pull out drawer. Very spacious refrigerator section, easy to see everything that is inside. Vegetables and fruits seem to stay fresher longer, too.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Steve109
from Bloomington IN
Verified Purchase:Yes
Quit working at 4 yrs old. When working, wasn't too bad but deficient in ice making and getting stuck in chute.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, December 11, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: MattnSusan
from Central Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I wouldn’t recommend any LG refrigerators. Our refrigerator stopped cooling. Trying to speak to someone is virtually impossible and once you do they can be rude. The first person we spoke with had us try some troubleshooting then wait 24 hours to see if they fixed the issue , when that didn’t work they sent the first tech out and he ordered a refrigerator dryer and installed it three days later and told us to wait 5-6 hours and it should start cooling again. I waited 6 hours and there was no changes so I called LG and they said it will take 24 hours to cool. The next day the refrigerator still didn’t cool. I called LG again and they had to send another tech out and he stated it was a bad compressor, they ordered another compressor and my refrigerator is finally working. However, it took 2 weeks to get the refrigerator back up and running. But , the first week we had to eat out 3 times a day the second week we decided to buy a small refrigerator to minimize eating out daily. The bottom line it cost us almost $1500 between the food we lost, eating out and buying a small refrigerator. That don’t include refilling the fridge with everything we need to buy to refill the fridge. My suggestion is do your research and stay away from LG.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 23, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
terrible product. i thought lg meant lifes good
on January 3, 2020
Posted by: vladimir stankenpoop
from eureka, ca
only 4-5 years old. about 2 years ago the door shelves started to crack and break. the right hand side yesterday, when i normally opened the fridge, the top shelf finally gave in and all fell to the floor :( tried to gorilla glue it back, but not working. the ice maker is the worst though. use it for 3-4 days then have to unplug it to reset it to keep making ice. then, about 2-3 times every 3 months the (cant say d@**m, so will say darn, hope that gets through the sensors) thing dies while trying to dispense an ice berg.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 3, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Glitchy
on March 20, 2020
Posted by: Colorado Craig
from Denver, Colorado
[This review was collected as part of a promotion.] This fridge leaked water and damaged our hardwood floor. Repair guy found the condensor drain had frozen shut, so the fridge dumped the water out on our floor. This could have easily been solved by a secondary drain. The tech said this is a common problem with LG fridges, so he was able to fix it very quickly.
The ice maker is the most annoying ice dispensor ever. The ice constantly freezes together and clogs the dispensor, requiring us to take it apart an shake it loose.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 29, 2020
I certainly hope this issue has been resolved. If it has not, please contact LG Customer Support. We can open a claim for the damage caused to your floors. You can contact our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com