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Customer Reviews Collected from lg.com |
LG - 26.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 26.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Gendi3
from Mount Laurel, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] 3years old and we needed a new compressor!! I lost all of my food and you refused to reimburse me. Since day 1, the bottom door has marks that never come off. I was happy with my purchase until the marks on the door suddenly appeared!! Then the compressor went after having it for 3 years
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sambomambo
from Vancouver wa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought 2014. Went to 2021. Died this year. Ice maker sucked. Always getting blocked. Wife hated it. Easily dented and fingerprints. The Ice maker was a pain for 7 years. They don’t make them like they used to.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jbsand
from Nashville
Verified Purchase:Yes
Had the refrigerator for only 7 years and the compressor already went bad. Went looking for a new one and did not look at any LG’s will not buy again.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Vic25
from Norfolk, Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Since I purchased this refrigerator I have been happy with its performance. Thank you for producing such a wonderful appliance!
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jayhipp69
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have never had a problem finding room for my groceries in this fridge. Love the air filter inside as well. Keeps food fresh and stops orders from strong smelling foods
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
Love my french doors LG!
on June 22, 2021
Posted by: Crystal Girl
from Los Angeles
[This review was collected as part of a promotion.] I bought this LG 2015- in the first 4 months the ice maker broke. LG honored their warranty and it was replaced immediately. It has worked since the repair however sometimes the ice gets jammed in the feeder and we have to take a pic to break the ice out. . Then during the pandemic the generator died. Luckily it died near to the end of the warranty. LG honored this also. Still, I truly love the capacity and the layout. They honored their contract but my parent's side by side lasted for 30 years. Too bad nothing is made to last anymore.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: 5 year review
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this refrigerator in 2015 with expectations that it would perform similar to the other appliances I already had. (Displays & Dishwasher) The functionality of the unit is great. Maintenance on filters is simple and overall cooling is uniform. I like the ice on the door with its ability to save space by design but there are times when the ice machine can't keep up with the needs of my family of 5. Not a major issue in my mind.
One negative drawback is in the design of the compressor / software that causes early failure of the compressor components. This should not be an issue at 5 years but we recently had to pay to have a service tech replace the warranty compressor. While I am grateful that the compressor was under warranty I do not appreciate paying for the repair of a known problem with the design. I see so many people have the same issue and would consider this an issue with the design. I consider this appliance as a device that should last 10+ years with no issues.
One negative drawback is in the design of the compressor / software that causes early failure of the compressor components. This should not be an issue at 5 years but we recently had to pay to have a service tech replace the warranty compressor. While I am grateful that the compressor was under warranty I do not appreciate paying for the repair of a known problem with the design. I see so many people have the same issue and would consider this an issue with the design. I consider this appliance as a device that should last 10+ years with no issues.
Overall the unit is good and functions as I need it. I don't consider the repairs on the compressor a great enough risk to replace the unit with a different brand and will keep the refrigerator and continue to use it until its next failure however I have a substantial concern with spending the amount of money on this unit to have it only last 5 years and will not purchase another LG appliance in my future.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 23, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: momo19771
Verified Purchase:Yes
[This review was collected as part of a promotion.] While i enjoyed the features of the fridge, i wasnt impressed on the longevity of the product. Only 4 years, the fridge compressor blew out and cooling stopped. icemaker stopped making ice, and had part fixed. Water drips under the fridge right at the corner of the leg. Its noisy at times, like a humming noise, but i suspect that was the failing compressor. While its pretty and spacious, i wish it had less troubles.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 22, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com