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Customer Reviews Collected from lg.com |
LG - 26.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 26.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Dsilva51
from Atlanta GA
Verified Purchase:Yes
We purchased this fridge brand new in 2013. In 8 short years the compressor had failed us twice. Thank goodness it had a 10 year warranty. This was our second LG fridge. Our first one was great.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Not thrilled with fridge/customer service is great
on August 24, 2021
Posted by: Shawna846
from Davenport IA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator new 4 years ago and have already replaced the compressor and the computer board which also means two occasions or mass amounts of spoiled food and days without a refrigerator with two small children.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Meg4auburn
from Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge a few years ago. Only had one issue with the compressor, but they came out replaced it at no cost. I still love this fridge.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: WaterFilter
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 8 years ago and have not had any problems. The only problem I have now is the water filter is stuck. I believe it's stuck because I didn't change the filter for awhile and the rubber seal is stuck. This is not because of the refrigerator.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: James A
from West Chester, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Initially, we were happy with this product. There were two issues but not major. The first is that when the automatic ice maker distributes ice, it get hung up on the left side of the bin. You have to move the ice to the left/middle for it to fully distribute the ice. The second is how the ice is distributed. Unless you have your glass right up against the port, crushed ice spews everywhere including your floor.
Now for the big issues; Within 12 months, the compressor stopped working and then a computer problem after the compressor was installed. Obviously, you spend this much on a refrigerator, your expectations clearly haven't been met. Do better LG
Now for the big issues; Within 12 months, the compressor stopped working and then a computer problem after the compressor was installed. Obviously, you spend this much on a refrigerator, your expectations clearly haven't been met. Do better LG
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
This fridge sucks
on September 1, 2021
Posted by: fritz22
from Williamsburg,VA
This fridge sucks, they replaced the compressor, condenser and now they said that the mail board computer is messed up. I will never ever buy a LG again!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Beautiful refrigerator and hopefully no more probs
on September 4, 2021
Posted by: Schwanmann
from Denver, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] The LG French Door refrigerator with ice maker water dispenser is a beautifully designed refrigerator that stores a LOT of stuff. I love it, though I do have a complaint. I have had to have it repaired twice for the same issue. The compressor goes out too easily. Also, the water storage tank it has to supply cold water to the dispenser has a tube that too easily gets loose and then causes a leak. Thankfully though, now I know how to fix that myself. I just hope I never have to have the compressor replaced again because the warranty will probably be expired by then.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: MiniLop63
from Buckeye, Az
Verified Purchase:Yes
We purchased this 6 years ago and the compressor is starting to go out. I’m disappointed becayour other refrigerators have lasted more than 10 yrs.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com