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Customer Reviews Collected from lg.com |
LG - 26.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 26.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: Wilson6
from Northern Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator makes a lot of noise. We purchased a 5 year protection plan and 5 years and one month later it quit working! A repairman came but it’s still not fixed. Seems like companies are making refrigerators that only last 5 years or so
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 13, 2022
Please contact LG Customer Support via private message with #VOC on Facebook @LGUSSupport. Be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Worked great right up until the compressor blew
on January 15, 2022
Posted by: Warmfood in Florida
from Lake worth FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor blew up at 4 years old right before thanksgiving. Did some research and found out that there was a class action settlement that pertained to this model due to compressors failing. Called LG they came out and fixed it. It seems to be working properly again but I had to buy a high low temperature monitor because I don’t trust it anymore.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy Jennifer, Social Media, January 19, 2022
Thank you for taking the time to review this refrigerator and hate to see that you experienced a compressor issue right before the holidays. We have made compressor improvements and hope to rebuild the trust you had with LG. ^Jennifer
Written by a customer while visiting lg.com
Posted by: 1tim1
from monroe, nc
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator provides excellent space and functionality. Only issue was the water dispenser was a little confusing for guests and they would end up spraying themselves because their cup would be under the ice dispenser. Otherwise it has been all we could want.
Pros: Style/Design, ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Heather478
from Tennessee
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator nearly 5 years ago. It has worked very well, but the compressor went out the other day. It took 4 days to get someone out to fix it (even with Covid), and luckily it was still under the extended warranty. LG did send a small amount of money for lost food, although it did not cover everything, it did help with losses.
The fridge itself works great and has lots of room for food storage. The only complaint I have is that I wish you could continue getting ice/water from the door when the other door is open. I like the ice cube size in this unit much better than most, but it would be nice if you could get one that would allow different shape. I would be willing to purchase an insert to change the shape of ice.
The fridge itself works great and has lots of room for food storage. The only complaint I have is that I wish you could continue getting ice/water from the door when the other door is open. I like the ice cube size in this unit much better than most, but it would be nice if you could get one that would allow different shape. I would be willing to purchase an insert to change the shape of ice.
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Ges 345
from Cape Coral FL
Verified Purchase:Yes
Won’t buy another LG appliance. This fridge leaked water & ruined my floor. Now the ice maker is not working. Never again.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Jennifer, Social Media, January 31, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to research what happened so that we can explore all options with you. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Posted by: cmillertete
from Cumberland, Ohio
Verified Purchase:Yes
Bought this product 5 years ago. The refrigerator has stopped cooling and freezing. Can not find a repairman to fix the refrigerator. I have tried several times to find someone to fix it.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy Jennifer, Social Media, February 9, 2022
Christine it looks like we are struggling to find a servicer in your area and need to approve a Letter of Authorization (LOA) for you. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Susang63
Verified Purchase:Yes
[This review was collected as part of a promotion.] The ice make in the door is horrible….always having to remove and break up ice to get to dispense…already replace compressor…bottom freezes up and leaks water…have to remove the entire back of freezer section and Thaw out….ridiculous!!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Jennifer, Social Media, February 10, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
5
The warranty on the compressor is for 10 years.
on February 15, 2022
Posted by: Anna76
from Talbott, Tennessee
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the French door LG in 2013. I have enough room to put all my groceries for a grown up family of four. I love the freezer. It's so easy to find my frozen foods. My LG refrigerator lost power during several power outages in one day. Since LG has a 10-year warranty on compressors I was able to get a compressor free of charge. The people at LG we're wonderful to work with. I told them that my husband and I were in our middle seventies and we had a son that was legally blind and a 22-year-old grandson. They expedited the paperwork. My appliance repairman received the compressor within four days. We were so happy to get our LG back.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com