Samsung US Customer Reviews Collected from Samsung US
Samsung - 4.5 Cu. Ft. 21-Cycle High-Efficiency Steam Front-Loading Washer - Onyx
Average Customer Rating:
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 27 reviews
5 Stars
19
4 Stars
4
3 Stars
3
2 Stars
0
1 Star
1
83%of customers recommend this product. 
(
19 out of 23
)
Customer Reviews for Samsung - 4.5 Cu. Ft. 21-Cycle High-Efficiency Steam Front-Loading Washer - Onyx
Customer Rating
5 out of 5
5
Love this washer
on February 3, 2014
Posted by: HappyShoppy
from Seattle, Wa
Expertise:Expert
We purchased this washer & dryer set approximately 2 months ago. We went back and forth between getting front loader or sticking with the traditional top loader. The reviews of front loaders online were pretty terrible, but after talking to a few friends we decided to give it a try, figuring that we could always return them if we hated them. I am SO glad that we did give them a try because I will never go back to top loaders again. I know it sounds crazy, but your clothes really do come out "nicer" than in a traditional machine. It very important that you wipe out the seal after each use to prevent any musty smell...I have not actually let it go far enough to experience the musty smell, but I can see how it would be a problem if you didn't take care of it. We also leave the door slightly cracked when not in use, to promote air-flow. I think the people that are giving it bad reviews online just don't have any common sense to do that. Also, it's amazing at how little water it uses but how clean the clothes still get. They look great in our 2nd floor laundry room and don't shake the house, which is always a plus.
Bottom line...great machines and I would definitely buy again.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great washer, not too smart (yet?)
on September 3, 2012
Posted by: Cray628
from Cincinnati, OH
Expertise:Expert
Washer works extremely well. Clothes are washed faster than in my previous frontload washer. The LCD panel is a pleasure to operate. The only problem is that the wifi functions are currently mostly unusable. The wifi reception in the washer and dryer is much weaker than on any average laptop, so if your router is in a different floor and cannot be moved, you may need a wifi range extender (that worked for me). The smart control function does not know about any custom washing programs you create and in order for you to be able to monitor progress on iPhone/iPad, you have to start the washer load from the app. The contact between app and washer is lost as soon as phone goes to sleep and you have to restore it by going back to the washer and clicking smart control on the LCD. For a machine that is samsung's top of the range, a little more effort could have been put into the smart control features or the really cumbersome product authorization procedure. Perhaps improvements can be made with future firmware/app updates. In any case, it's still the best designed washer in the market and washes extremely well.
Pros: beautiful design, excellent washing, great lcd touch panel
Cons: weak wifi reception, smart control features in pre-beta
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Mostly good
on August 3, 2012
Posted by: Larasboys
from Boston MA
Expertise:Expert
We just bought this machine we do a heap of washing for 9 people 7 are boys.
I like the size of the drum it is a great size and the light inside is a help.
Trying to get the internet to work has been an issue and I am writing this while on chat hold to Samsung about it. Yesterday it connected today not. So we will see the outcome and update later.
One other thing we like how it spins fast and removes a lot of the water cutting down the dryer time.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
We fight over who gets to do the laundry!!
on November 29, 2012
Posted by: ceaearl70
from Hiawatha, Iowa
Expertise:Intermediate
We have had the WF457ARGSGR/AA now for three months and we are just as excited about it today as the first day we got it. We have 4 kids and do laundry every day and lots of it. Everything comes out perfectly clean and they are so quiet. It has so many settings and you can wash ANYTHING!!! We do monitor it with our cell phone which is handy and cool. If you get the matching gas dryer you can only monitor it (monitor the dryer). All our neighbors are jealous... You will not regret getting this one.
Pros: Built-in speakers, Bright display, Durable, Realistic color
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Washes very clean
on June 11, 2012
Posted by: Tototlsha
Great washer. Keeps disconnecting indoor control via iphone. Won't let me add device so outdoor control is useless.
Cons: smart app is joke.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Makes your clothes look new again
on July 21, 2012
Posted by: Suave1906
from Chicago
Took a chance and Samsung has done it again. Clothes come out especially clean and has cut down my washing time considerably. The Smartphone App is cool too!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on August 2, 2012
Posted by: Curtdea
from Pace, FL
What an incredible product. Way to go Samsung once again, you have out done yourself by far.
Pros: Durable
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
WiFi Died After Three Days... Service Has No Clue To Fix
on June 2, 2013
Posted by: PatNY
from NY
Expertise:Expert
Great looking machine... seems to do a good job washing (after all, that IS its main job!). My issue has been with the wifi. After having it up and running for 3 days, the machine now shows a message of "can not find wifi module."
Called for service, and the company the appointment was outsourced to never showed for confirmed call. To Samsung's credit, they rescheduled the next day with another company -- but get this -- when they arrived, they weren't aware of a washer with wifi. Had no clue how to fix it.
Guys... your techs, and outsourced folks need to be trained on products you sell to consumers!
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
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