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Customer Reviews Collected from Samsung US |
Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Onyx
Average Customer Rating:
3.7
Rating breakdown 32 reviews
5 Stars
15
4 Stars
5
3 Stars
4
2 Stars
4
1 Star
4
67%of customers recommend this product.
(
20 out of
30)
Customer Reviews for Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Onyx
Customer Rating
3
Pedestal
on May 22, 2014
Posted by: lrand
from UT
Easy to install to bad the price almost cost half of the machines price but works well and does what its designed to do
Pros: Durable, Lightweight, easy instalation
Cons: expensive
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 17, 2022
Hello lrand,
Thank you very much for your feedback on our products. Should you need support in the future, please don’t hesitate to reach out to us at
www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you, and stay safe!
Your Reference Ticket Number: 1144510975
-Angelica
Thank you very much for your feedback on our products. Should you need support in the future, please don’t hesitate to reach out to us at
www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you, and stay safe!
Your Reference Ticket Number: 1144510975
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Flimsy.....
on May 22, 2018
Posted by: QualityRN
from FL
Expertise:Expert
Bought the drawers only for the height due to back issues. Had no intention In using the drawers for storage..... Very pricey....bought one for dryer and washer...as we placed each appliance on the drawer , the drawer buckled in/out on the sides....just seem not very sturdy structurally......should have built our own drawers.......
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy ROSSINI, Customer Care, July 28, 2022
Hello QualityRN,
Thank you for sharing your experience with us about our product 27" Pedestal (2017). We apologize for not meeting your expectations about our product. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing this link to guide you on the issue.
Install your Samsung laundry pedestal or riser
https://www.samsung.com/us/support/answer/ANS00033270/
https://downloadcenter.samsung.com/content/UM/202001/20200108105958524/PEDESTAL-02931A-04.pdf
Warranty Coverage
https://www.samsung.com/us/support/warranty/?model=N0002408&modelCode=WE357A0W/XAA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144741579
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your experience with us about our product 27" Pedestal (2017). We apologize for not meeting your expectations about our product. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing this link to guide you on the issue.
Install your Samsung laundry pedestal or riser
https://www.samsung.com/us/support/answer/ANS00033270/
https://downloadcenter.samsung.com/content/UM/202001/20200108105958524/PEDESTAL-02931A-04.pdf
Warranty Coverage
https://www.samsung.com/us/support/warranty/?model=N0002408&modelCode=WE357A0W/XAA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144741579
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Need the pedestals
on February 9, 2015
Posted by: QueenDrea
from Kentucky
Expertise:Intermediate
Without the pedestals, you are going to break your back. The units sit way too low to use comfortably without them. They were well worth the investment. I love them, and I can store my supplies in them just fine. I got lucky and bought display units at a reduced price. Went in to pay regular price though. I truly believe the payoff will be well worth owning these. Makes my new washer, and dryer look complete.
Pros: Durable
Cons: very expensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Older pedestals
on August 29, 2019
Posted by: 2356Man6694
design change and new frontloaders won't fit previous pedestals. was told that they change design regularly forcing us to buy new pedestal.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 4, 2019
Thank you for bringing this to our attention. We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Great Pedestal
on February 14, 2016
Posted by: Magnusver
from NY
Expertise:Expert
Great Idea. My wife loves them. not much to say except the Drawer is handy.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This pedestal is a compliment to the front load washer
on August 12, 2016
Posted by: amyao05
from Roseville, MI 48066, USA
The pedestal for the Samsung front loader not only compliments the looks, its easer to load clothes
in the washer , and a great convenient way to store laundry products to eliminate clutter on laundry room shelves.
in the washer , and a great convenient way to store laundry products to eliminate clutter on laundry room shelves.
Pros: Realistic color, convenient use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Merlot
on November 6, 2019
Posted by: Linda
recently, my washer needed repair and after several visits, i was told that the washer is unrepairable. the washer isn't available in merlot anymore, so now i am forced to buy the 4 pieces again.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, November 7, 2019
I definitely understand how frustrating it can be when results and expectations do not quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
stored access
on August 2, 2017
Posted by: samsungsbuyer
Expertise:Beginner
able to store products away out of sight, easy pull out,,,partition panel is a plus
Pros: Realistic color, Durable, Lightweight, sturdy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US