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Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-In Dishwasher
Average Customer Rating:
3.8
Rating breakdown 68 reviews
5 Stars
38
4 Stars
10
3 Stars
2
2 Stars
7
1 Star
11
72%of customers recommend this product.
(
48 out of
67)
Customer Reviews for Samsung - 24" Tall Tub Built-In Dishwasher
Customer Rating
5
Great deal and excellent at cleaning.
on June 4, 2016
Posted by: FinnelovesSamsung
from Vidor,TX
Expertise:Intermediate
Machine cleans very well and is super quiet. Easy installation and runs great.
Pros: Inexpensive, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Part of my lemon package
on October 10, 2018
Posted by: Raeh
from Fort Washington, MD
Expertise:Intermediate
I used this dishwasher roughly 10 times since I purchased it in December 2017, and each time, it takes about 2 hours to use on quick cycle and all of the dishes are wet when you use the dry function. I thought I was putting in too many dishes so I only put in 5 items and again, it took 2 hours to finish and the heat function did not dry the dishes. In the process of calling a Samsung service tech. I purchased a 4 piece set and so far I had to call for service on the refrigerator, range and dishwasher. I'm starting to think that I was sold refurbished appliances.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Michelle, Samsung Care, October 12, 2018
Hello, I completely understand how frustrating this situation must be for you. I am here to help you out. I have some information that may help you out with this issues you are having. Here is some information about the dishes being wet: (http://www.samsung.com/us/support/troubleshooting/TSG01001910/). Also, here is some information about normal operation times for this dishwasher: (http://www.samsung.com/us/support/troubleshooting/TSG01001909/). ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
5
Best value for the price!
on December 28, 2013
Posted by: Anonymous
from Spring Lake, MI
We looked at a lot of dishwashers and talked to multiple sales people when we decided that we needed one. After this we put together a list of features we really wanted to have based on all of our research. This unit had everything we wanted without any unnecessary bells and whistles at an outstanding price.
We would strongly recommend you check this out at the closest retailer.
Pros: Inexpensive, outstanding quality
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good, at first
on March 1, 2014
Posted by: ETeach
from Cleveland, OH, USA
Expertise:Intermediate
I began to question the quality of this unit when i realized it would not dry properly unless it has the rinse aid in it. It is not optional, you must use the rinse aid if you want your dishes dry.
About six months after purchase, i began to get an error code. The code was not found in the owners manual. After waiting on hold for 30+ minutes, the customer service agent told me that it was a problem with the drain valve. She was very kind and helpful. She set up a service call for me. The repair tech said that the pump was shot. Now, the dishwasher is sitting with a pool of disgusting, smelly, foul water in the bottom while i wait 7-10 business days for a new pump. No telling yet if that is the actual problem. The tech only spent about 20 minutes 'looking' at it. He did not even take anything apart.
About six months after purchase, i began to get an error code. The code was not found in the owners manual. After waiting on hold for 30+ minutes, the customer service agent told me that it was a problem with the drain valve. She was very kind and helpful. She set up a service call for me. The repair tech said that the pump was shot. Now, the dishwasher is sitting with a pool of disgusting, smelly, foul water in the bottom while i wait 7-10 business days for a new pump. No telling yet if that is the actual problem. The tech only spent about 20 minutes 'looking' at it. He did not even take anything apart.
When i purchased this, i also purchased 5 other appliances. I am certainly hoping that this is the last issue I will have.
Pros: Inexpensive
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
dishes come out clean-ish
on September 3, 2014
Posted by: AlexOwner
Expertise:Expert
Have had this unit for just over a year and we've not been too pleased. Even tho we use the rinse aid and scrape off food particles and rinse dishes, some always come out not completely clean. There's residue/particles on small bowls and glasses on the top rack.
There is also the issue of odor- even after we wipe down the seal which collects debris quite quickly.
Our last DW was 12 yrs old and did a better job even at the end. Very disappointed.
There is also the issue of odor- even after we wipe down the seal which collects debris quite quickly.
Our last DW was 12 yrs old and did a better job even at the end. Very disappointed.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
The soap dispenser didn't work from the start
on September 8, 2014
Posted by: Mburg
Expertise:Beginner
We tried different soaps and the soap would not dispense. I think if it would, then the dishes would be nice and clean.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet
on November 2, 2014
Posted by: cruzr
Much quieter than the 14 year old that it replaced and seems to hold more than the old on. Really like the Sanitize feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice upgrade
on January 26, 2016
Posted by: ILMSteve
from Cape Fear, NC, USA
Expertise:Intermediate
This unit replaced a standard plastic lined dishwasher that was showing its age after 4 years of light use. I installed the unit and the installation was easy and the instructions were easy to follow.
The unit runs quietly and the Auto cycle was just under 2 hours to completion.
I like that the heating element is hidden. On our old unit, it was exposed and melted an item that fell onto it.
We are hoping the stainless tub will give us years of service and that the unit will run and look as good in 5 years as it does today.
Pros: hidden heat element, height adjustable upper tray
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US