 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Tall Tub Built-In Dishwasher
Average Customer Rating:
3.8
Rating breakdown 68 reviews
5 Stars
38
4 Stars
10
3 Stars
2
2 Stars
7
1 Star
11
72%of customers recommend this product.
(
48 out of
67)
Customer Reviews for Samsung - 24" Tall Tub Built-In Dishwasher
Customer Rating
1
Terrible!
on August 26, 2014
Posted by: ThatTallGirl
Expertise:Intermediate
If someone offers you one of these for free, RUN in the opposite direction. This is hands down the worst dishwasher I have ever owned. Everything has to be hand washed and spotless before it goes into the dishwasher or it won't come out clean rendering it completely pointless to own. The "wine rack" isn't all that it's cracked up to be, not nearly as useful as I had hoped.
The one good thing I can say about it is that it is quiet.
Worst. Purchase. Ever.
Pros: quiet
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
big improvment
on August 31, 2014
Posted by: o2bob
old one was 20 years old mutch better hope it lasts that long
Pros: Inexpensive
Cons: no prewash
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Dishwasher!
on September 8, 2014
Posted by: m321p
from Rockledge, FL, USA
Expertise:Intermediate
My dishwasher failed after 4 yrs. I did a lot of research and decided to purchase this.
It is simple to use, it cleans and dries the dishes well. You have to use rinse aid. I highly recommend this one. It doesn't have the fancy bells and whistles, but is a great dishwasher!
It is simple to use, it cleans and dries the dishes well. You have to use rinse aid. I highly recommend this one. It doesn't have the fancy bells and whistles, but is a great dishwasher!
Pros: Inexpensive, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Needs service one month in
on September 26, 2014
Posted by: Frustrated28
Expertise:Intermediate
The control panel is unresponsive about 1 month after I bought it. I'm about 5 days past being able to get a refund from the store.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Needs to dry the dishes and silverware
on October 12, 2014
Posted by: Veryunhappyzz
from Memphis Tennessee
Expertise:Expert
I am not satisfied with this dishwasher, it does not dry everything completely and unless I stand and watch it finish, I never know if the dishes are clean or have not been washed yet.
This machine will lead me to not buy any other Samsung appliances.
I would be happy to return it!
Pros: Inexpensive
Cons: Did not meet expectations, does not complete the job by drying things
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Dishes are not clean or dry
on January 23, 2015
Posted by: OhioShopper
from Ohio
Expertise:Expert
I actually bought this, returned it and re-installed it. Only because it fit the cabinet area. Otherwise I can say I do not like anything about this dishwasher except it looks nice. It is louder than the other 50 Dcb, it does not clean the dishes as well or dry them well even with rinse aid and sanitize function on. I am sure it will be replaced within a few years. I am disappointed because I have many Samsung products and they have been excellent. This one is not.
Cons: Poor quality, Did not meet expectations, dishes are not clean, dishes are not dry, louder than should be, small capacity, cheap silverware holders
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
a total disappointment!
on February 6, 2015
Posted by: bec62
I am disappointed in my dishwasher. The dishes don't always come clean. The soap door doesn't always open or does too late since I find the gel on the door when the dishwasher is done. Also you must have rinse aid or else you get a low rinse cycle.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy Trisha, Samsung Care, April 13, 2022
Hi bec62,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher does not dispense or dissolve detergent properly:
https://www.samsung.com/us/support/troubleshooting/TSG01000970/#:~:text=Check%20for%20obstructions.,not%20clogged%20with%20food%20particles.
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0021981
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399827
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher does not dispense or dissolve detergent properly:
https://www.samsung.com/us/support/troubleshooting/TSG01000970/#:~:text=Check%20for%20obstructions.,not%20clogged%20with%20food%20particles.
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0021981
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399827
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on February 11, 2015
Posted by: Shake44
from Marrero, LA, USA
Expertise:Expert
We just brought this dish washer on Feb 7, 2015
I love the style and the way it perform.
I love the style and the way it perform.
Pros: Bright display, Durable, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US