otterbox.com Customer Reviews Collected from otterbox.com
OtterBox - iPad 4/iPad 3/iPad 2 Defender Series Case - Black
Average Customer Rating:
4.6 out of 5
4.6
Open Ratings Snapshot
Rating breakdown 1,451 reviews
5 Stars
1,095
4 Stars
217
3 Stars
64
2 Stars
27
1 Star
48
93%of customers recommend this product. 
(
1,332 out of 1,425
)
Customer Reviews for OtterBox - iPad 4/iPad 3/iPad 2 Defender Series Case - Black
Customer Rating
5 out of 5
5
Great product and pleasant customer service.
on November 6, 2020
Posted by: John
Verified Purchase:Yes
I bought two of them so that I'd have a spare if they break again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Mixed feelings
on November 13, 2020
Posted by: Bigbrowndog
Verified Purchase:Yes
I’ve owned this new protector for about a month. My first concern is the hard snap on cover doesn’t fit nearly as well as the one for my original IPad Air. It seems to never be securely snapped on in the “USE” configuration, in the “PROTECT” configuration it is very secure. So it does protect very well. Also the IPAd cannot be charged unless the hardcover is in the “PROTECT” configuration due to the port being covered and sealed with the cover Snapped on the backside.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , November 17, 2020
Hi there!

We're sorry to hear about your disappointment with your Defender Series case! We greatly appreciate your feedback about your experience with your shield stand, and we'll be sure to pass your thoughts up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Very good purchase
on November 25, 2020
Posted by: Steve
Verified Purchase:Yes
Great fit to the iPad you do get what you pay for as well they are very good with replacing broken parts well done otter box
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not a good purchase
on December 14, 2020
Posted by: Michael
Verified Purchase:Yes
Did not use it is the wrong item I needed the holster for the iPhone X max the largest iPhone Of the 10 series I would like to send it back
Response from otterbox.comBy OtterBox, Customer Service Team, December 18, 2020
Hi Michael,

We're so sorry some wires got crossed during the purchase of this Defender Series case. While the title and description state this case is for the iPhone X/Xs, we understand how it could be missed.

We'd be happy to set up a return for you below or feel free to contact us here and we'd love to help: bit.ly/ContactOtter

bit.ly/OBreturns

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great product
on December 21, 2020
Posted by: Rima
Verified Purchase:Yes
I like the otterbox. It sturdy and it truly waterproofs my son's Ipad. I would have gave 5 stars but I don't like that it makes it harder for the screen to respond to him touch now.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Clip breaks too easy
on December 22, 2020
Posted by: Isell Ubuy
Verified Purchase:Yes
This is the 5th clip since buying the original defender case. The retaining portion of the clip is not built to last. I like the stance it provides but I hate the quality.
Response from otterbox.comBy OtterBox, Customer Service Team, December 29, 2020
Hi there,

We're so sorry this Defender Series case belt clip didn't go the distance this time around!

For safety reasons, our holsters were designed with safe breaking points so our customers don't get into any sticky situation. The good news is we're always happy to replace belt-clips under our warranty. Please feel free to click on over to our online Support/Warranty page below and we'd love to help!

bit.ly/warrantyotter

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Just what I needed
on January 26, 2021
Posted by: Cupid II
Verified Purchase:Yes
Was very happy with my purchase would purchase this product again
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Wrong size
on January 30, 2021
Posted by: Nickee
Verified Purchase:Yes
It’s to small can’t get in touch with nobody chat now online say they can’t help me call 1800 number call that between 10 n 2 and nobody answer I just wanna exchange for the right size I didn’t think it was going to be so difficult
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team , February 3, 2021
Hi there!

We're sorry to hear about any confusion with your recent order, and we're bummed to hear that you were having trouble reaching our Customer Service Team. We've gone ahead and started an RMA for you, so you should see that email in your inbox. If you run into any other issues, please don't hesitate call our helpful Customer Service Otters at 1-855-688-7269.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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