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Customer Reviews Collected from otterbox.com |
OtterBox - iPad 4/iPad 3/iPad 2 Defender Series Case - Black
Average Customer Rating:
4.6
Rating breakdown 1,451 reviews
5 Stars
1,095
4 Stars
217
3 Stars
64
2 Stars
27
1 Star
48
93%of customers recommend this product.
(
1,332 out of
1,425)
Customer Reviews for OtterBox - iPad 4/iPad 3/iPad 2 Defender Series Case - Black
Posted by: Marianne2021
Verified Purchase:Yes
I had to buy another holster as they kept breaking. You did stand behind them but the shipping cost was almost as much and buying new so I bought new. So glad you have my size of iphone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Brian
Verified Purchase:Yes
I’ve bought the Defender case in past and was pleased with the quality. But it seems that your quality control has gone downhill. The holster doesn’t fit XS phone and it keeps falling out. I’ve had to duct tape the middle brace but it’s small help.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 26, 2021
Hey, Brian!
We're sorry to hear about your frustration with your Defender Series holster! Keep in mind, this case is designed to be used alongside the full Defender Series case, and will not be compatible with the device alone or other cases. If you are using that Defender Series, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Defender Series holster! Keep in mind, this case is designed to be used alongside the full Defender Series case, and will not be compatible with the device alone or other cases. If you are using that Defender Series, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Marty
Verified Purchase:Yes
Otterbox Defender Case cured my issue. The iPad computer was for some reason bowing and there was an 1/8th inch opening on the sides of the device. The computer was stationary most of the time so it is hard to know what caused that. Instead of tapping the sides together (tacky) the purchase of the Otterbox sealed the sides like it was brand new. GREAT PRODUCT.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bobb
Verified Purchase:Yes
I am on my 3rd belt clip, but I work hard and this is a durable and easy to use product
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Great a simple thing that does it’s thing. Your clip the phone in your feel it click it stays in place the only reason I ever have to replace them is breaking the clip off the back getting caught on things
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: skiierruss
Verified Purchase:Yes
Otter Box is great for offering replacement components for the Otter Box Defender cases. It means having access to anything I need to keep my Otter Box case complete so it can continue to protect my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Not a secure fit
on August 7, 2021
Posted by: Jpc66
I am a huge fan of Otterbox’s Defender series and have been happy with previous versions for my iPhone’s and an old iPad Air. However, the design for the iPad Air 3 missed the mark. The screen cover on this model is loose and I often have to add more pressure than usual to select something or add my password. On top of that, the rubber (?) shell around it does not secure to the plastic shell and corners fall off regularly. One core is visibly loose from the shell. I have been dealing after only a few months of owning it so it is not after years of use. I am just at the limit of tolerance now.
Response from otterbox.comBy OtterBox, Customer Service Team, August 9, 2021
Thanks for being such a loyal Otter friend and fan—we truly do appreciate the support! We were sorry to hear that you've had such trouble with your most recent Defender Series Case, and we definitely want to help get you a fresh start with a brand-new warranty replacement that is sure to provide a secure fit and clean interaction with your iPad going forward. You can set things in motion using the link below, or feel free to give us a call at 1-855-688-7269, and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: skiierruss
Verified Purchase:Yes
It is great to be able to buy the individual components of my Otter Box Defender case so when they wear out or I break one I can easily replace just that component.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com