 |
Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
1
Horrible ice maker.
on November 11, 2018
Posted by: JMschur
from Pennsylvania
Expertise:Expert
The ice maker requires manual defrosting and de-jamming almost daily.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6152
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6152
Written by a customer while visiting Samsung US
Customer Rating
1
Poor performance and quality
on June 29, 2016
Posted by: SuZQMU
from OFallon, MO
Expertise:Intermediate
I purchased this refrigerator for my father in October 2014. As soon as the refrigerator hit the 1 year mark the ice maker started dispensing slush and melted ice as well as leaking water outside and inside the refrigerator. One month after getting that fixed we noticed that the refrigerator was not cooling and the deli tray was sticking. upon inspection we found that a huge mound of ice more than an inch thick had formed in the entire bottom of the refrigerator and the entire back of the refrigerator was also completely blocked with ice preventing all air flow. The entire back of the refrigerator was replaced and the unit worked for about a month. Now once again we have the ice maker dispensing slush and leaking water inside the refrigerator as well as dripping through the dispenser. All of the leakage problems have also caused the refrigerator door to rust along the dispense as well as on the bottom. Our one year old refrigerator looks 10 years old. This refrigerator has been nothing but problems and is designed poorly. Unless you have a few thousand dollars laying around for repairs I would urge anyone thinking about purchasing this unit to consider another. We have been very dissatisfied and will not purchase another Samsung product.
Cons: Poor quality, Did not meet expectations, does not work properly.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 24, 2022
Hi SuZQMU,
It's a pleasure to hear from you. Our sincere apologies that the ice maker makes small ice and water leaks from your fridge. I understand that this experience was less than ideal.
To help you with this, I am providing these links below to guide you on the concern you're having.
Ice maker issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144836108, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
It's a pleasure to hear from you. Our sincere apologies that the ice maker makes small ice and water leaks from your fridge. I understand that this experience was less than ideal.
To help you with this, I am providing these links below to guide you on the concern you're having.
Ice maker issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144836108, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but issues
on April 26, 2020
Posted by: Cassie
fridge worked great the first year i had it but every sonce its been issue after issue with the ice machine. its been replaced once and now suddenly the water has stopped. too many issues.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Lena, Samsung Care, July 8, 2020
We understand how frustrating it can be when results and expectations do not meet. I am including a helpful troubleshooting guide to support your concerns on the water dispenser (https://bit.ly/3gKbbJ7). Thank you for choosing Samsung! ^Lena
Written by a customer while visiting Samsung US
Customer Rating
1
Ices up and leaks
on May 3, 2018
Posted by: HoustonRyan
from Houston, TX
Expertise:Intermediate
The drain line freezes and water floods the refrigerator and then the ice maker starts freezing up. Have added the defrost drain line extension that is said to fix the problem and it still happens. Terrible engineering design.
Cons: Did not meet expectations, Poor quality, bad engineering, poor performance
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello HoustonRyan,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator leaked and the ice maker started freezing up. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator has a leaking issue and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
The links below contain troubleshooting steps to try when your Samsung refrigerator has an ice maker issue and how to maintain the ice maker for reference.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAEWW/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443126
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator leaked and the ice maker started freezing up. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator has a leaking issue and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
The links below contain troubleshooting steps to try when your Samsung refrigerator has an ice maker issue and how to maintain the ice maker for reference.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAEWW/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443126
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
This is a terrible refrigerator
on November 22, 2017
Posted by: shopperusa
from Arlington, TX, USA
Expertise:Intermediate
I have had this refrigerator for 2 years and it already started to have so many problems. After about 14 months, the ice maker keeps freezing and can not make ice. I constantly have to manually clear out the accumulated frozen ice around the box to have the ice maker to make ice for a few days. Inside the refrigerator, water is leaking everywhere. Once a week, I have to clean up to accumulated water under the vegetable trays. Over all, this is the first Samsang appliance for me and I will not buy another one !
Pros: Realistic color
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 8, 2022
Hello shopperusa,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator keeps freezing and not making ice and water leak everywhere. We apologize for the inconvenience this has caused you, especially since you have to clear out the ice and clean the water under the vegetable trays once a week. We'll be glad to look for other options for you.
Attached is a link containing information on troubleshooting steps you can try for ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012
You may also refer to the link below for information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
The link below is for the water leaking issue's troubleshooting guide.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382773
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator keeps freezing and not making ice and water leak everywhere. We apologize for the inconvenience this has caused you, especially since you have to clear out the ice and clean the water under the vegetable trays once a week. We'll be glad to look for other options for you.
Attached is a link containing information on troubleshooting steps you can try for ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012
You may also refer to the link below for information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
The link below is for the water leaking issue's troubleshooting guide.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382773
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on August 8, 2016
Posted by: NotHappyMe
We have had this refrigerator for 2 1/2 years. It worked fine for the first 8-9 months, and now it is constantly in need of repair. Thank goodness for we got the extended warranty. The ice maker sucks ( I believe they've replaced the motor twice, and several other "fixes" ). We've had to replace several of the door shelves, but that's not the best part. The best part is, every 30 days or so it starts to hum. then it gets louder, and louder, until it sounds like there's someone with a jack hammer in side. I hate this refrigerator.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, August 8, 2022
Hello,
Thank you for bringing this to our attention. We appreciate your informing us that this Samsung refrigerator worked fine for the first 8-9 months, then the ice maker had an issue. It also started to hum every 30 days, and then it got louder. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below is a guide to understanding your Samsung refrigerator's noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAEBC/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144775825
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate your informing us that this Samsung refrigerator worked fine for the first 8-9 months, then the ice maker had an issue. It also started to hum every 30 days, and then it got louder. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below is a guide to understanding your Samsung refrigerator's noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAEBC/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144775825
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Cheaply Made Refrigerator
on February 22, 2018
Posted by: puzzleco
Expertise:Intermediate
We've had our refrigerator for over 3 years so our warranty no longer covers the mass of things that have gone wrong with this refrigerator. First of all, this is our second Samsung refrigerator because the first one died after a year. They replaced the refrigerator because there were numerous leaks coming from a variety of spots. Next, we have had the ice maker go out twice in two years and both times were fixed under warranty. Now our ice maker is going out and no longer covered under warranty. Our last refrigerator lasted 15 years and still worked when we go rid of it. Goes to show manufactures don't make products to last.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello puzzleco,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is going out. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444325
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is going out. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444325
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed in my French Door Refrigerator
on August 23, 2017
Posted by: Uhappy7777777
from Bossier City Louisiana
Expertise:Intermediate
Built in December 2014, bought spring 2015, spring 2017 disconnected water from refrigerator for leaking water valve expensive repair. Now Summer 2017 Refrigerator evaporator fan has gone out. I will have this repaired but form the age of this refrigerator this is unacceptable. I will not buy another refrigerator from Samsung!
Pros: Bright display
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 1, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know the water got disconnected from the refrigerator for leaking water, and now the refrigerator fan has gone out. We apologize for the inconvenience this has caused you, especially with the repair cost. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has a leaking issue and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAEBC/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144556750
-Angelica
Thank you for reaching out. We appreciate you letting us know the water got disconnected from the refrigerator for leaking water, and now the refrigerator fan has gone out. We apologize for the inconvenience this has caused you, especially with the repair cost. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has a leaking issue and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAEBC/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144556750
-Angelica
Written by a customer while visiting Samsung US