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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Black
Average Customer Rating:
4.3
Rating breakdown 36 reviews
5 Stars
23
4 Stars
7
3 Stars
2
2 Stars
2
1 Star
2
83%of customers recommend this product.
(
30 out of
36)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Black
Customer Rating
2
Popping noise makes this product difficult to live with
on October 18, 2012
Posted by: Mike1P
Expertise:Intermediate
From the first day this refrigerator has made a popping noise that sounds like it comes from inside the cabinet. The pops are sporatic and sometimes come in a series and can be rather loud or soft. We can hear most of these pops from our bedroom at the other end of our house. If you are in the kitchen when a loud one occurs, it will startle you. A Samsung Repair Specialist, who was knowledgeable about Samsung refrigerators, came the other day, but other than adjusting the temperature in the freezer, he just explained why these pops were happening. However, he basically led us to believe it could not be fixed and we would have to live with the noise and get use to it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Noraina, Samsung Care, June 8, 2022
Hello Mike1P,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it makes a popping noise. We appreciate your patience dealing with the situation. Please know that this is not the experience we want you to have. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144580183.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it makes a popping noise. We appreciate your patience dealing with the situation. Please know that this is not the experience we want you to have. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144580183.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Truly terrific refrigerator
on March 10, 2014
Posted by: Groaker
from Corning, NY
Expertise:Intermediate
I have had this item short time, but it seems to be of high quality design. What most particularly impressed me pre-purchase was the the cold water dispenser and ice cube maker took up almost no room. Unlike other designs which are blocky, space consuming and in general, not ergonomic.
Temperatures are quite even. Items in the back don't freeze, and those in the front are cold. Shelving is designed to fit real world requirements, not just give the appearance of storage space. The freezer in particular provides easy multilevel access to find the desired object very quickly.
The controls are more than adequate, easy to use, and seem appropriately sensitive.
I was concerned about the stainless steel appearing door, as they often catch fingerprints and smudges. Except for the worst accidents, smudges are invisible.
The add on vegetable and special drawers do their job very well.
Lighting is superior, making it easy to find items in the back of the refrigerator.
This is a well designed appliance that is far superior to anything I have seen near its price range, and even many of those significantly more expensive.
Pros: extremely ergonomic, atrractive, does its job quite well
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Like the size of the lower freezer
on August 6, 2012
Posted by: MMYYMM
from Fremont, CA
Expertise:Intermediate
I've only had this refrigerator for two days now. In general, this is a good refrigerator. I like the storage in the upper refrigerator doors and the pull out, lower freezer drawers. I also like the digital control panel. The delivery time was very good.
But, what I miss is more vertical space on the refrigerator shelves (main part of the refrigerator). I would rather have more additional vertical spacing on the main shelves. in place of the "cool select pantry."
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great product
on January 23, 2014
Posted by: Goodlooking
We are very happy with our new Samsung French door refrigerator, it is roomy, and really pretty, black is back.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My new Samsung 25.6 cu ft French Door Refrigerator
on October 28, 2012
Posted by: HappyinVA
from Chesterfield, VA
Expertise:Intermediate
My new Samsung French door refrigerator was delivered on Oct 7, 2012. The only con was that I didn't know I had to buy a refrigerator water connection kit. The installer told me this when he delivered the refrigerator. So he left if out in the middle of the area and told me what I had to do to install the kit and slide the refrigerator into its place. I bought the water connection kit after he left and installed it. I waited until evening and the ice maker started to produce ice. Everything now was perfect. The lighting on my new Samsung Fr. Dr Refrigerator allows me to see everything inside. The same with the freezer. It runs very quietly. The digital controls on the very top allow me to stop ice production when the ice bin is full. It also has a filter indicator to let you know when to change the water filter. There are several other buttons including power freeze button, to speed up time to freeze products in the freezer, fridge button to set the desired temperature.The refrigerator has a door chime when the door is not closed in a relative amount of time. I especially like that feature. I chose the model RF261BEAEBC because it had the internal water dispenser and icemaker. It has a Cool select pantry that is a full width drawer with adjustable temperature control. It can be used for big things like pizza , party trays etc. It is so spacious and I can see every item in there when I open the door. There is so much room on doors and plenty of room in the freezer. It has 2 humidity controlled crispers I use one for fruits and the other for veggies. The Cool Select pantry keeps my deli and cheese fresh. I just love this refrigerator. It is the best one I ever owned,
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Product
on December 7, 2012
Posted by: murjam
from New Galilee,PA
This unit is perfect.
Just right size.
Looks great!
Others really like it when they come into our home.
Just right size.
Looks great!
Others really like it when they come into our home.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
robynt
on December 4, 2014
Posted by: microwaveplust
from corona, ca
Expertise:Intermediate
Love it. Humidity in drawers adjustable keeps veggies fresh for 3-4 weeks. So much space
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PURCHASE I EVER MADE !
on September 9, 2015
Posted by: Fitzme
from California
Expertise:Intermediate
Fortunately I had plenty of time to research all of the top brands of refrigerators before making my decision and kept coming back to Samsung; taking time to also read reviews from other customers. I am over the moon happy with my purchase. Samsung beat out all other brands for design, performance, warranty, price, etc. I can tell a lot of thought went into the design of this refrigerator. I would definitely (and will) recommend it to my friends and family. I will be looking to Samsung for other appliance purchases.
Pros: Inexpensive, Realistic color, Bright display, design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US