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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White
Average Customer Rating:
4
Rating breakdown 289 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
18
1 Star
35
77%of customers recommend this product.
(
216 out of
279)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White
Customer Rating
4
Clean Lines and GREAT space
on March 1, 2019
Posted by: Ginchestersprings
from Pennsylvania
Expertise:Intermediate
We needed to replace a kitchen aid side by side. This model has great lighting, a ton of space in the top and lower section. It is easy to find things. The outside has clean lines and fits with the other stainless steel appliances we have. So far, this has been a great addition to the kitchen. No issues at all
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, March 4, 2019
Excellent News! Your new refrigerators sleek design and ample storage
space is a wonderful addition to any kitchen. Welcome to the Samsung
family! ^Cat
space is a wonderful addition to any kitchen. Welcome to the Samsung
family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Love this refrigerator
on August 3, 2019
Posted by: tryoungman
[This review was collected as part of a promotion.] have had our fridge for about a month and it is great, holds everything you need . only down fall is the ice maker puts out the smallest ice cubes ever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, August 6, 2019
We appreciate the informative feedback you provided about your ice maker. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek, Beautiful, Prestine
on January 9, 2021
Posted by: Kelly
absolutely the best. it looks amazing the features are great lots of space for even big items. only thing i could complain about is water dispenser is a little difficult to press when using a plastic cup verses a glass. its in an akward spot as well. i am extremely happy with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Never buying Samsung again
on October 26, 2021
Posted by: Edward
from Florida
purchased an entire samung appliance set and all 3 appliances have had issues. microwave broke after 6 months, refirgerator has had ongoign issues while under warranty and after warranty issues. they have a known problem with the refrigerator and there are no recall issues.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 27, 2021
I can understand where you are coming from about the refrigerator. I want you to know, we hear our customers and are working on ways to help resolve this concern. If you still require any assistance, please don't hesitate to contact us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143828491
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143828491
Written by a customer while visiting Samsung US
Customer Rating
1
Chronic issue with Refrig Compartment!
on July 1, 2022
Posted by: David
from Columbus, OH
a chronic issue with refrigerator compartment freezing over.
the unit is only approx 6 years old. i have had to unplug and manually defrost every 3 months for the past two years. faced with the high cost of servicing or buying a new refrigerator, i am choosing to buy new.
the unit is only approx 6 years old. i have had to unplug and manually defrost every 3 months for the past two years. faced with the high cost of servicing or buying a new refrigerator, i am choosing to buy new.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 11, 2022
Hi David,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator compartment freezing over. Usually, items with a lot of moisture can freeze in the refrigerator, particularly when the temperature settings are very low, or when the items are placed near the back and bottom of the compartment. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144682670
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator compartment freezing over. Usually, items with a lot of moisture can freeze in the refrigerator, particularly when the temperature settings are very low, or when the items are placed near the back and bottom of the compartment. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144682670
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible Combination of Plastic and Metal
on January 10, 2023
Posted by: TAP1
from Orlando, FL
everything on this refrigerator breaks! too much fragile and badly molded plastic against metal pieces.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, January 16, 2023
Hello there,
Thank you for voicing your observation about the fridge.
We would love to speak with you about your appliance to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145347183) to help our team pull up your information when you message us.
Have a great day.
^Charles
Thank you for voicing your observation about the fridge.
We would love to speak with you about your appliance to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145347183) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Enters with a "bang!"
on August 25, 2014
Posted by: Sitruc
from Los Angeles, CA, USA
Expertise:Intermediate
Purchased this fridge - rf261beaesr/aa in July. It's now August. The features are all nice and the fridge does as expected. Really like many things it does. Nice size, good color, keeps things cold. There is an "added feature" however that isn't mentioned. An extremely loud popping noise. Samsung claims it is normal expanding/contracting as the unit cools etc. Did I mention it's loud? Yes, like someone snuck up behind you and banged something in your ear. You will literally jump. It's very fun! We wait for it to scare the dog so we can watch her shake. Samsung stands by their product - just not too close in case the noise pops. Good luck.
Pros: Realistic color, super loud popping noise
Cons: popping noise so loud it wakes the dead
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello Sitruc,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number: 1144600353
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number: 1144600353
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
rusts
on November 30, 2012
Posted by: jaqui
from ri
love fridge but not happy about surface rust just got product in aug of 2012 put a few magnets on it and when i took them of to polish there was surface rust and its starting to pit i thought stainless steal didn't rust! that was main reason we bought this product we still need to buy rest of appliances don't know if we'll go with samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Camille , Samsung Care, August 18, 2022
Hi jaqui.
We apologize that your experience with the refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144815508
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize that your experience with the refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144815508
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US