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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White
Average Customer Rating:
4
Rating breakdown 289 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
18
1 Star
35
77%of customers recommend this product.
(
216 out of
279)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White
Customer Rating
5
THIS PRODUCT WOKS AS EXPECTED
on May 19, 2014
Posted by: Thefrog
No problems with our Samsung Refrigerator. Love the side by side and bottom freezer. Recommend to all our family and frends.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Refrigerator is great
on March 19, 2017
Posted by: Omaof3
from Murrieta,ca
Expertise:Intermediate
Love this refrigerator,the best we have used in 30 years
Cons: Did not meet expectations
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Plenty of usuable space with ice maker in freezer.
on October 7, 2015
Posted by: 2Leebo
from Boise, ID, USA
Lots of room and we love the dual temps in fridge. Highly recommend this one.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great value and design!
on February 20, 2017
Posted by: Tex2grans
from Texas, USA
I finally found the refrigerator that I have been looking for and at a great price. Really pleased overall!
Pros: Durable, great value
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bang for the buck!
on April 11, 2017
Posted by: MrTECHies
from Central Valley, California
Expertise:Intermediate
The features plus its price, it cannot be beat!!!!
Pros: Bright display, Inexpensive, ice maker+water dispencer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Worst Refrgerator Ever
on November 20, 2017
Posted by: IceCreamLover
The freezer temperature wont go up over 5 degrees. Ice cream is like cement! What good is a freezer that wont keep ice cream at an acceptable temperature.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 8, 2022
Hello IceCreamLover,
Thank you for reaching out. We appreciate you letting us know that the freezer temperature in your Samsung refrigerator won't go up over 5 degrees. We apologize for the inconvenience this has caused you. We'll be glad to look for other options for you.
Attached is a link containing information on troubleshooting steps you can try for cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF261BEAESG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144383048
-Angelica
Thank you for reaching out. We appreciate you letting us know that the freezer temperature in your Samsung refrigerator won't go up over 5 degrees. We apologize for the inconvenience this has caused you. We'll be glad to look for other options for you.
Attached is a link containing information on troubleshooting steps you can try for cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF261BEAESG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144383048
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect!
on June 17, 2014
Posted by: Bobbird99
from Massachusetts
Expertise:Intermediate
I love this fridge! Almost everything is perfect, except the ice bin. The only problem is it tends to overflow. Other than that it's perfect.
Pros: Bright display, Inexpensive, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on April 3, 2015
Posted by: Luv68shop
Expertise:Intermediate
I'm very, very disappointed with this Refrigerator, thought Samsung would design a much more dependable and quality product!!??
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy Ms. Samsung, HQ, April 4, 2015
Hi Luv68shop,
I'm sorry to hear you aren't happy with your RF261BEAESP Refrigerator. I'm unable to offer any suggestions since you didn't explain what you're unhappy with, but perhaps the Customer Service Team, website FAQs and Troubleshooting Guide, or even the User Manual could offer solutions to resolve the issue.
One option is to submit an online service request through the following link: http://www.samsung.com/us/support/service/request
I hope we can help!
- Ms. Samsung
I'm sorry to hear you aren't happy with your RF261BEAESP Refrigerator. I'm unable to offer any suggestions since you didn't explain what you're unhappy with, but perhaps the Customer Service Team, website FAQs and Troubleshooting Guide, or even the User Manual could offer solutions to resolve the issue.
One option is to submit an online service request through the following link: http://www.samsung.com/us/support/service/request
I hope we can help!
- Ms. Samsung
Written by a customer while visiting Samsung US