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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White
Average Customer Rating:
4
Rating breakdown 289 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
18
1 Star
35
77%of customers recommend this product.
(
216 out of
279)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White
Customer Rating
5
Great refrigerator.
on January 21, 2017
Posted by: GratefulGrandma
from Connecticut
Expertise:Intermediate
I purchased this refrigerator to replace an aged side by side. The overall size of this model is smaller than the one it replaced but had much more usable space both in the refrigerator and the freezer. I would highly recommend this model to anyone looking for a new refrigerator.
Pros: Bright display, quiet
Cons: no cons
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great size and much space
on January 24, 2017
Posted by: Terry56
from Hartland, WI 53029, USA
Expertise:Intermediate
Samsung has placed the temp "bump" that is normally inside the refrigerator
"up" and on the outside. This allows for more inside space.
"up" and on the outside. This allows for more inside space.
Pros: Bright display, Realistic color, usable space
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This refrigerator has the best support for keeping everything separated.
on February 10, 2017
Posted by: 469tfs
from Florida, USA
Expertise:Expert
Everything in the frig and freezer can be seen without moving other things out of the way. Plenty of usable room without crowding.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good overall
on February 20, 2017
Posted by: dxie
from ma
good overall product. the machine runs quite most of the time, but will make a loud bang noise (think it might be when the compressor kick in. this is especially unpleasant at night time in bed before falling into sleep. often, it made me jump because of it, and my bed was all the way on the other side of the kitchen.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Trisha, Samsung Care, June 5, 2022
Hi dxie,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having a loud noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569885
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having a loud noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569885
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Dream Fridge
on March 11, 2017
Posted by: ginaluisa329
from Pinellas Park, FL, USA
Expertise:Beginner
I've always wanted a stainless steel fridge, and now I have one, for a pretty reasonable price, too. The top is roomy, and likewise for the freezer drawer on the bottom. Couldn't be happier with this purchase.
Pros: Bright display, Realistic color, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
poping
on March 20, 2017
Posted by: onenotsohappy
from Las Vegas, NV, USA
Expertise:Intermediate
I have had this French door for about six months now it has lots of room in it the only problem I am having is there are loud popping noise coming from the unit they told me it will go away after it settles in still doing it and it can scare the daylight out of you.
Pros: Bright display
Cons: Did not meet expectations, Poor quality
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Camille , Samsung Care, April 14, 2022
Hi onenotsohappy.
Thank you for reaching out regarding your 26 cu. ft. French Door Refrigerator with Internal Filtered Water popping noise. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these I am providing these links to guide you on the issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144405248
^Camille
Thank you for reaching out regarding your 26 cu. ft. French Door Refrigerator with Internal Filtered Water popping noise. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these I am providing these links to guide you on the issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144405248
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Best refrigerator I've ever owned
on April 6, 2017
Posted by: Newfridge4us
Expertise:Expert
I'm in love with this refrigerator. It's beautiful and sleek on the outside and on the inside, it's huge!! There is absolutely no wasted space. The water and ice dispensers are genius. They are integrated into the fridge and freezer in a way that frees up SO much extra space.
Pros: huge amount of storage!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect fridge!
on April 18, 2017
Posted by: Coelise
from Tennessee
Expertise:Beginner
Love this fridge! The internal water dispenser saves so much room. The shelves on the doors are very generous in size. Has a large tray for lots of ice in the freezer. All your most used fridge stuff is easily accessed on top, while less used freezer stuff is in a perfect size drawer that's designed to keep you organized. The fridge has 2 drawers for produce plus a fancy cool select pantry drawer for deluxe meats, etc. not to mention this fridge looks so sharp! Love it!! It doesn't take up anymore space than my old side by side fridge, yet holds much more and is all much more accessible. The interior lights are pretty too:)
Pros: Bright display, Realistic color, Durable, Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US