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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White
Average Customer Rating:
4
Rating breakdown 289 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
18
1 Star
35
77%of customers recommend this product.
(
216 out of
279)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - White
Customer Rating
2
Check reviews and pick carefully
on August 11, 2025
Posted by: Adrian M
Didn't last, less than 5yrs old and already stopped cooling, last straw, also the water dispenser parts fell apart, the freezer door broke off, doors heaves cracked and the white paint is peeling, not built to last, I'm looking at whirlpool now
Response from Samsung USBy Samsung Care, August 12, 2025
Hi Adrian M,
That sounds really disappointing, especially since five years is typically the minimum you’d expect a refrigerator to last with normal use. We’d be happy to assist you and would love to speak with you directly to gather more details about your experience and explore the best steps to help with your refrigerator.
In the meantime, I’ve shared the user manual for your model below. Please refer to page 24 for guidance that might help improve the cooling performance:
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150343279 to help our team pull up your information.
Leo
That sounds really disappointing, especially since five years is typically the minimum you’d expect a refrigerator to last with normal use. We’d be happy to assist you and would love to speak with you directly to gather more details about your experience and explore the best steps to help with your refrigerator.
In the meantime, I’ve shared the user manual for your model below. Please refer to page 24 for guidance that might help improve the cooling performance:
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150343279 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
