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Customer Reviews Collected from jbl.com |
JBL - Flip 2 Portable Bluetooth Speaker - Black
Average Customer Rating:
3.6
Rating breakdown 403 reviews
5 Stars
191
4 Stars
56
3 Stars
30
2 Stars
44
1 Star
82
69%of customers recommend this product.
(
250 out of
362)
Customer Reviews for JBL - Flip 2 Portable Bluetooth Speaker - Black
Customer Rating
2
Won't charge!
on January 11, 2016
Posted by: ACabral
from Toronto
I bought this speaker a few months ago, quality is great, its loud, the battery life is decent, and the microphones quality is poor. However, after about three months it stopped charging, the pin inside the charger snapped.
No, I would not recommend this to a friend.
Response from jbl.comBy The JBL Team, Customer Service, January 14, 2016
Hello,
Thank you for your inquiry. We appreciate all your feedback. This product carries a 1 year manufacturers warranty. Please contact our support center at 800-336-4525 for troubleshooting a possible fix or requesting an return authorization under warranty replacement. We apologize for any inconvenience caused.
Thank you for your inquiry. We appreciate all your feedback. This product carries a 1 year manufacturers warranty. Please contact our support center at 800-336-4525 for troubleshooting a possible fix or requesting an return authorization under warranty replacement. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound, but weak assessory!
on January 14, 2016
Posted by: Dick G
from PA, United States
The reason I bought this is because I had one before and while charging it, it slipped off the table and the plug that was in the unit bent and I could never charge it again. I went on line and found out this has happened to other owners. Maybe there could be a stronger plug assembly.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
THE SOUND IS GREAT BUT IT WILL NOT CHARGE AT ALL
on January 14, 2016
Posted by: KESHIA
from Palm Beach Gardens, FL, United States
I brought this product on 01/01I WAS SO EXCITED TO GET IT!!!!! First time i played it it was great but 15days later and IT WILL NOT HOLD A CHARGE, I TRIED WITH THE CHARGE IT CAN WITH AND MY ANDROID CHARGER WILL NOT POWER ON!!!! I'M REALLY DIAPPPOINTED WITH THIS...
No, I would not recommend this to a friend.
Response from jbl.comBy The JBL Team, Customer Service, January 20, 2016
Hello,
Thank you for taking the time to submit this review. We appreciate the valuable feedback. This information is conveyed to the proper personnel for improving current and future product designs. Please contact our support center at 1-800-366-4525 for further assistance isolating a possible cause or return authorization under warranty replacement request. We apologize for any inconvenience caused.
Thank you for taking the time to submit this review. We appreciate the valuable feedback. This information is conveyed to the proper personnel for improving current and future product designs. Please contact our support center at 1-800-366-4525 for further assistance isolating a possible cause or return authorization under warranty replacement request. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
2
good speaker, needs work
on January 24, 2016
Posted by: zorrak
very loud noise everytime you turn It on or off. returned it
No, I would not recommend this to a friend.
Response from jbl.comBy The JBL Team, Customer Service, January 27, 2016
Hello,
We thank you for taking the time to post a review. This product carries a 1 year warranty and technical support is available at 1-800-366-4525. Its unfortunate the product was returned prior to troubleshooting. Information gathered by our online support agents can address any defects and convey to the proper departments isolating the cause and improve on current and future designs. We apologize for any inconvenience caused.
We thank you for taking the time to post a review. This product carries a 1 year warranty and technical support is available at 1-800-366-4525. Its unfortunate the product was returned prior to troubleshooting. Information gathered by our online support agents can address any defects and convey to the proper departments isolating the cause and improve on current and future designs. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
3
Not charging
on January 26, 2016
Posted by: IsaiahFeliz_
from Passaic, NJ, United States
I purchased this great speaker less than a year ago. Over the time I've had it it's been greatly serving it's purpose as a small, indoors speaker. However, only 10 months after purchasing it it has presented the issue of not charging. Hopefully I can be assisted in any way with this problem, I enjoy this product very much, perhaps more than its predecessor JBL Flip.
I would recommend this to a friend!
Response from jbl.comBy The JBL Team, Customer Service, January 29, 2016
Hello,
Thank you for your inquiry. The cable connector and connection should be inspected. Verify these show no visible damage. The cable connection to the unit should be secure and not loose in any way. Try charging using another micro usb cable. If issue still persists you can contact our support center at 1-800-336-4525 for further assistance. This product carries a 1 year manufacturers warranty. If this is due to a manufacturer defect then request a return authorization under warranty replacement.
Thank you for your inquiry. The cable connector and connection should be inspected. Verify these show no visible damage. The cable connection to the unit should be secure and not loose in any way. Try charging using another micro usb cable. If issue still persists you can contact our support center at 1-800-336-4525 for further assistance. This product carries a 1 year manufacturers warranty. If this is due to a manufacturer defect then request a return authorization under warranty replacement.
Written by a customer while visiting jbl.com
Customer Rating
1
Not charging also
on January 29, 2016
Posted by: Andrep
from Sydney, New South Wales, Australia
Same issue with the other person here. I got this as a gift and it stopped charging about 3 weeks of sparse use. And guess what? No receipt.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
4
Sounds great!!
on February 6, 2016
Posted by: Snow22
from Miami, FL, United States
I love everything about this speaker the only thing is it's not charging anymore. I bought another charger and still nothing.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Not what it once was
on February 22, 2016
Posted by: Tina
from Rock City Falls, NY, United States
Bought this last summer to take on Vacation and it worked great. Haven't used it since and it won't hold a charge. How disappointing I thought I had really researched well b4 spending our money and this was very easy to use and did have good sound. Now that it's been so long and I don't have the receipt I'm sure it's trash.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com