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Customer Reviews Collected from jbl.com |
JBL - Flip 2 Portable Bluetooth Speaker - Black
Average Customer Rating:
3.6
Rating breakdown 403 reviews
5 Stars
191
4 Stars
56
3 Stars
30
2 Stars
44
1 Star
82
69%of customers recommend this product.
(
250 out of
362)
Customer Reviews for JBL - Flip 2 Portable Bluetooth Speaker - Black
Customer Rating
1
Abysmal Battery life
on May 31, 2016
Posted by: Idam
from Paris
My boyfriend received this as an xmas present and we were very excited as the quality of the sound and the overall design are great. Just after a few months of use however we started having problems with the speakers at it never seems to hold charge. Impossible to use it not and although it is practically brand new we can no longer use it. Very disappointed.
No, I would not recommend this to a friend.
Response from jbl.comBy The JBL Team, Customer Service, June 8, 2016
Thank you for taking the time to submit this review. We appreciate all the feedback. This product carries a 1 year manufacturer warranty. Please contact the dealer or retailer for return/exchange/service information.
Written by a customer while visiting jbl.com
Customer Rating
1
Battery issue.
on June 6, 2016
Posted by: aebernal
I won this speaker on a raffle at work, had it for 2 weeks and now the battery dies quickly. Don't have receipt to claim under warranty, this is a very poor piece of equipment.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , June 10, 2016
Sorry to hear you're having issue with our product. Please submit a case at www.jbl.com/contactus and the Customer Service team will be more than happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
great sound outstanding design love this speaker
on June 15, 2016
Posted by: Armando Rosales
from Santa Clarita, CA, United States
I received this great jbl flip 2 speaker it has very impressing sound it is built like a tank with quilty materials I love my speaker that I gave my nephew my old beats plus speaker because this jbl flip blows the beats pill plus away better sound well built it's built like a tank one thing that bothers me it starts to cut out at ten feet away from my phone or tablets I don't know why I also own the jbl charge 3 and I don't have that problem I could be 30 feet away and it does not cut off I don't know what the problem is with the flip 2 it's only about a month old
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound but will not hold a charge.
on June 20, 2016
Posted by: Kristinbell
from Lewisberry, PA, United States
We received this for a Christmas present last year. We really liked it and it sounded great for our home. A year and a half later, it is not holding a charge which is very disappointing. I would expect a JBL product to last over a year (JBL quality is one reason we asked for it). It will work if it is plugged in but we often sit outside and listen to music so it's very disappointing it's not holding a charge.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
1
Charging Port Sucks
on June 22, 2016
Posted by: HakkinDumma
from Omaha, NE, United States
I bought this speaker 8 months ago. Whenever I try to charge it. All the five small led lights flashes and the next second it dies. I am using the charging cable which came in the box. The charger seems to be loose for the port. We pay you guys for good quality music but please use better quality parts. Now i have to throw it in trash and waste of money.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , June 27, 2016
I can see that you have already assisted by our Customer Service team. I'm glad that it has been taken care of.
Written by a customer while visiting jbl.com
Customer Rating
3
Worked great. Not anymore!
on June 24, 2016
Posted by: TedNie
from Reading, PA, United States
It worked great. Now it won't charge. When it's plugged, I can turn it on and connects to Bluetooth. But no sound. Tried everything.
I would recommend this to a friend!
Response from jbl.comBy Joe G at Customer Service, Customer Support , June 29, 2016
Sorry to hear you're having issue with our product. Try using a different charging cable and try alternating where you are charging the FLIP 2 (i.e wall outlet, USB ports on laptops/computer) and let it charge until the white LEDs (Battery Level Indicator) become solid. Regarding the pairing issue, please try the following steps to possibly fix it.
1. Unpair/Forget the FLIP 2 from your source device.
2. Turn the source device completely off.
3.Switch the source device back ON.
4.Turn the source device completely OFF "AGAIN". (this is important)
5.Switch the source device back ON.
6.Pair the FLIP 2 with your source device.
If these don't help, please submit a case at www.jbl.com/contactus and the Customer Service team will be more than happy to assist you.
1. Unpair/Forget the FLIP 2 from your source device.
2. Turn the source device completely off.
3.Switch the source device back ON.
4.Turn the source device completely OFF "AGAIN". (this is important)
5.Switch the source device back ON.
6.Pair the FLIP 2 with your source device.
If these don't help, please submit a case at www.jbl.com/contactus and the Customer Service team will be more than happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on June 27, 2016
Posted by: Hungus44
from Missouri, United States
I've had the flip 2 around 6 months. I'm not exactly sure I can't find the receipt so I'm stuck with it. It was awesome with great sound. It won't charge & wont work even plugged in. KEEP YOUR RECEIPT. It's totally useless.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , June 29, 2016
Sorry to hear you're having issue with our product. Try using a different charging cable and try alternating where you are charging the FLIP 2 (i.e wall outlet, USB ports on laptops/computer) and let it charge.
If this doesn't help, please submit a request at www.jbl.com/contactus and our Customer Service team will be more than happy to further assist you.
If this doesn't help, please submit a request at www.jbl.com/contactus and our Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
No charge after 5 months use.
on July 2, 2016
Posted by: Adam M B
from Cincinnati, OH, United States
I bought this model and it no longer charges. No idea why. There is no damage. It was a great sounding product.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , July 5, 2016
Sorry to hear you're having issue with our product. Try using a different USB charging cable and charge the FLIP 2 at an alternate power source. If the problem persists, it may have developed a fault. Please submit a case at www.jbl.com/contactus for information regarding your warranty options.
Written by a customer while visiting jbl.com