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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Major Ice Maker Issues - Fridge Was Replaced
on August 30, 2018
Posted by: Robertu281
from Austin, TX
Expertise:Intermediate
I purchased this refrigerator in April 2016 and the extended warranty company decided to give me store credit to pick the brand and model of my choosing in August 2018 because the ice maker kept breaking down and they had spent more than half of the refrigerator's value in attempting to fix the ice maker. First there was ice formation around the internal ice bin, which stopped ice production because Samsung did not seal the unit properly (per technician). Next problem was that it would not produce ice. Several technicians and five visits later (and taking off from work), and pretty much the entire ice unit replaced, still no ice production. We purchased this expensive unit to specifically to have ice and water in the door, so very disappointed to hear from the technicians Samsung has issues with its ice makers. No issues in other areas, but you expect the ice maker to work in a relatively expensive refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
3
Response from Samsung USBy Trisha, Samsung Care, May 26, 2022
Hi Robertu281,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144540172
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144540172
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible refrigerator
on February 24, 2019
Posted by: mine1700
from New York, NY
Expertise:Expert
I’ve had this refrigerator for about 2 years, and the ice maker freezes up and stops working constantly. At first it was every 6 months, then every 3 months, now it’s every 6 weeks. Every time it freezes up, I have to defrost the fridge, and reset the ice maker, an enormous inconvenience. Now it is out of warranty and I have to pay for service to get it looked at. I bought all Samsung appliances when I remodeled my kitchen 2 years ago, I will NEVER buy Samsung appliances again. PS, this is the second time I've had to write this review, the first one I couldn't confirm because I was sent a non-working link, hmmm.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139257159.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Lots of capacity but not practical
on February 1, 2019
Posted by: Bruno03
from Monroe, LA.
Expertise:Intermediate
Icemaker is in top of frig compartment. Unless you dispense ice every few hrs., the ice will freeze together and won't dispense well and you get a lot of 'crushed ice' with the cubes. Frig roomy but not well compartmentized. Have to move or dig around items to get to most things. Have to open both doors to open wide bottom tray.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, February 4, 2019
We appreciate the great feedback you provided about your new fridge. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed
on January 31, 2019
Posted by: Stan61
from Norman, OK
Expertise:Intermediate
My Samsung French door refrigerator (Model # RF28HFEDBSR) which is only a little more than 4 years old has been making a loud vibrating noise that increases in loudness and frequency with time. Apparently ice build up around a fan used for air circulation. A professional repairman removed and replaced a temperature sensor, but the problem came back within a week.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, February 1, 2019
Stan61, you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
If I could give less than a 1 star.. Ice maker!!
on March 24, 2019
Posted by: LaurenMinj
from Pearland. TEXAS
Expertise:Expert
The ice maker has been nothing but problems. It freezes up daily. Dethaw it to get the ice to work each day but now even that doesn't work.. I am beyond frustrated and all of the issues happened a day after our 3 year warranty expired. It is not a cheap fridge, so you'd expect the darn thing to work!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 27, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139481644.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Great Refrigerator Except for the Ice Maker
on April 18, 2017
Posted by: dronegeek
from Bedford, TX, USA
Expertise:Expert
We want to love this refrigerator but the Ice maker has gone out twice in two years. The first time the fan in the ice maker went out and the smell made the ice taste like onions. Now the ice maker is out and it ices up the entire ice maker compartment to where it will not dispense ice. To make matters worse I have to shut down the entire unit for 72 hours to defrost it before the repair.
It may be a great machine but the unreliable ice maker has me soured and I will not buy another Samsung appliance.
Pros: spacious, very functional
Cons: Poor quality, unreliable
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy Angelica, Samsung Care, June 2, 2022
Hello dronegeek,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator went out, and it ices up the entire ice maker compartment. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144561879
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator went out, and it ices up the entire ice maker compartment. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144561879
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
pass on it, read google reviews
on December 3, 2018
Posted by: Beach batman
from Pensacola, fl
Don’t have anything to say negative about the appearance, but mine is under 3 years old, ice maker is constantly frozen, frig side requires manual defrosting and service. Once my repair costs out weigh my patience, I will take it outside and turn it into a meat smoker. As stated, I’ve owned this for less than 36 months, service has been here 3 times and I have to do what repairs I can. AND I PAID FOR THIS EXPERIENCE?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 22, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Great design, lots of room, very quiet, watch the deli drawer though.
on October 17, 2015
Posted by: Chiromachine
from Lower Sackville, NS, Canada
Expertise:Intermediate
Initially noticed a very loud buzz from the fridge, and found it to be quite annoying, so much so that I was contemplating returning it. However, a little sleuthing revealed that a copper line was barely touchy the compressor, resulting in it's vibrating and producing noise. A slight push to barely bend the pipe out of the way (it's malleable), and viola...problem fixed! I suspect all others who've had the noise problem have a similar, easily remedied issue. I would suggest calling in a technician if you are uncomfortable removing the few screws in the bottom rear of the refrigerator. Easiest money he'll ever make. ;)
The deli drawer on our refrigerator does indeed come off of the side rails quite easily and can be a pain to get back on. I've noticed some wear of the plastic as a result and am hoping the fridge outlives the drawer and not the other way around. Time will tell. I'm surprised that got through the quality control of the design process.
This Samsung is otherwise well designed and very spacious, much more so than our old side-by-side. Ice cubes are a little smallish and lack density, resulting in a quick melt, but it's certainly adequate for most purposes. In spite of the drawer issue, I do not regret my purchase decision.
Pros: Bright display, well laid out, quiet
Cons: deli drawer comes off rails, doesn't prepare my meals for me
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US