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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Was my wifes dream refrigerator
on August 8, 2018
Posted by: cmore
from AZ
[This review was collected as part of a promotion.] Water dispenser quit working at 13 months, and ice dispenser became intermittent at two years. Very hard to diagnose but found that wires had broken inside the door. Very expensive to repair. It was too bad because the frig is awesome but when you spend that kind of money you hope it will last for years...
Pros: Style/Design, Performance
No, I would not recommend this to a friend.
Quality
4
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, August 10, 2018
We greatly appreciate the feedback and we are sorry the refrigerator did not meet your expectations. Should you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Stopped cooling round two
on November 11, 2018
Posted by: Porterhouse
from Decatur, Ga
[This review was collected as part of a promotion.] I bought the “Black Diamond Package” in 10/15 but the refrigerator was back ordered LMXS30776D. It was delivered 12/15, two years later it quit cooling on Christmas Day. On 1/15/18 the compressor was replaced. Round two. On 11/10/18 it stop cooling again Very Frustrating!!! Right now Life is not Good!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
1
Response from lg.comBy AB, Social Media , November 12, 2018
I hate to hear about the trouble you have had with the refrigerator you invested in three years ago. I can understand how frustrating it would be to have to deal with multiple repairs and I would be more than happy to help. If you would, please copy and paste the link below into your web browser so I can gather the necessary information from you. ^AB https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=183456529&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
compressor out and freon leak after 2 years
on December 12, 2018
Posted by: sharaka
from pearsall, texas
[This review was collected as part of a promotion.] purchased this in nov 2016,
nov 12 of 2018 have had 4 service calls for hot fridge and now have to wait for parts for a 5th time if that fixes it.
nov 12 of 2018 have had 4 service calls for hot fridge and now have to wait for parts for a 5th time if that fixes it.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy CS, Social Media , December 13, 2018
That's terrible to know you've experienced difficulties with this refrigerator. I do understand your frustrations with purchasing this in 2016 just to have multiple repairs and now awaiting parts. Wow! If you're in need of support reach out and follow the enclosed link below. Thanks! ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=184068504&agent=4588426
Written by a customer while visiting lg.com
Customer Rating
1
Stay away. Read the reviews.
on July 9, 2019
Posted by: Bummed Out 2
from Dallas, TX
We bought this refrigerator less than 2 1/2 years ago and it broke down twice already. Both of the times the compressor went out, and each time it took one month to get it fixed. What a nightmare! It’s a good thing we have an extra refrigerator in our garage to keep most of the goods but we did have to throw away some because there was no room to keep them. This was the worst investment ever! I wish I had read the reviews before purchasing this refrigerator because it’s obvious from the reviews that this refrigerator has compressor problems.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, July 9, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
BEWARE DONT BUY
on July 13, 2019
Posted by: cheeseborger
from Corpus Christi, Texas
Bought this a couple of years ago with an extended warranty. The compressor failed in April.Its now mid July. They have been to my house seven times since April and its never been repaired. The latest part they are going to throw at it is another compressor the last one was the wrong one says LG.Compressor failures are very common with LG.I am wondering how much longer this can go on before they replace it. Two visits ago an LG rep said this is the last visit. It will be fixed or you get a one. Of course that was a big lie. Still waiting for the third compressor to be installed.Would give zero stars
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, July 15, 2019
We hate to see that you've had cooling issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Substandard warranty repair
on August 3, 2019
Posted by: Ronald Pearson
from Charlotte, NC
Called customer support almost 3 weeks ago as refrigerator was not cooling and I had conducted troubleshooting as directed in manual. My wife conducted 1st phone call to 0 resolution. (This was almost 3 weeks ago). I called the next day and they finally scheduled a NON LG technician to come out 4 days later. I called back and told then that waiting 4 EXTRA days was unacceptable. They scheduled an LG technician for 2 days later. All food in refrigerator LOST and they would reimburse $200 for food loss, AFTER repairs were completed. I took time off of work in order for technician to repair my refrigerator. He replaced the compressor and said it SHOULD be at proper temps in 24 hours. We waited for the additional 24 for hours, AGAIN, not able to buy food (eating out). Called the 3rd time to inform then that it still was NOT properly cooling and they scheduled the same technician to return. (Almost 2 weeks without a working refrigerator). Tech NOW says that Now the condenser is leaking. He replaces condenser and is on phone with who I take is a supervisor or another technician as after he replaces condenser, it is STILL not properly cooling as the readings on is screen are NOT correct. Whomever he is speaking to evidently tells him what needs to do and I hear him say "that will be an ALL day repair, and he is not NOT staying here all day. He admits to me that when he replaced the condenser, when he soldered or welded the new component, it must have gotten too hot and plugged an oriface stopping freon ?? flow and had to repair that. He leaves and says to wait 24 MORE hours to see if it is cooling properly. So, here we are going on almost 3 weeks, NO refrigerator or freezer to use as designed. I call back tonight Saturday, the day that I am told that NO supervisors are available on weekends. Ann, the lady I was speaking to would NOT provide her last name or employee numbers for my reference. Now she has to submit to their resolution department to see if my refrigerator can be replaced under warranty. BUT a technician needs to come out, FOR the 3rd Time to determine if it needs to be replaced. I also wast told by Ann, that she would submit this information to resolution department, (who ALSO do NOT work weekends and DO NOT have a direct phone number for customers. AFTER it gets to resolution department, it is up to them to determine if it can be replaced. NO idea how long that takes or when I asked for a different technician, was informed that the process starts ALL OVER AGAIN. Will NOT reimburse for the 2, or possibly 3 days taken off from work. Since I asked for a different technician, I was NOT given a new date for a technician to show up. TOTALLY UNSATISFIED!!
Hopefully some Corporate person will read this and resolve my issue. Case # CNN190803189442
Hopefully some Corporate person will read this and resolve my issue. Case # CNN190803189442
Response from lg.comBy Chris, Customer Service, August 5, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Stopped working
on August 24, 2019
Posted by: hydrin
from Brooklyn NY
[This review was collected as part of a promotion.] We bought out LG Refrigerator about 30 months ago and I have been noticing for some time that the food is not as cold as I would like,but just assumed that it was probably from opening it often. Two days the whole thing died, lost all the food in the refrigerator and freezer . I am in the process of cleaning out all the defrosted food in my freezer and everything in the refrigerator.
I am really dissappointed with LG before this every refrigerato every onne I have had for the past 50 years has lasted for many years, one sears lasting for 20 years.
I don't know if it is worth fixing
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, August 26, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
worst compressor in the world
on August 26, 2019
Posted by: xandertje
from boston, ma
for the first 3 years this fridge worked very nice. but now this year, I have had 2 failed compressors. food wasted, lots of clean up to do because of it not cooling and trying to get a repair if you can wait for 2 weeks.
while the fridge is very large in size, do note that if your compressor fails (and it appears many of us have had that happen) there is also a lot wasted. if a service center schedules appointments for LG 2 weeks out, it is also a bit of a concern.
would recommend you look at a different brand as LG doesnt provide for good customer service and their quality is not very good on this model with the inverter/compressor (it is silent though when it works, but it becomes a microwave in temperature and noise when it fails).
while the fridge is very large in size, do note that if your compressor fails (and it appears many of us have had that happen) there is also a lot wasted. if a service center schedules appointments for LG 2 weeks out, it is also a bit of a concern.
would recommend you look at a different brand as LG doesnt provide for good customer service and their quality is not very good on this model with the inverter/compressor (it is silent though when it works, but it becomes a microwave in temperature and noise when it fails).
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, August 26, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/
Written by a customer while visiting lg.com