 |
Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Love it when it works, but breaks all to often.
on June 26, 2021
Posted by: flyingbryan
from Los Angeles area
[This review was collected as part of a promotion.] We love the size and layout, not another frig on the market that compairs but if it can't keep ice in the freezer or keep milk cold it is no good to anyone. 3rd compressor, second fan, 3 mother board, 1 water valve, and numerous visits from repair guy. Oh and weeks of no cooling wile food goes bad. Leaked water on the floor destroying kitchen hardwood floor. Swelled up hardwood floor and buckled in middle of the room. Now after a very long 2 and a half years the display is also coming apart in front by the water dispenser. It is just my wife and I and we and not hard on this frig in any way but it is falling apart starting about 1 year in. The button on the right main door handle is also starting to discolor.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Flav87
from Mill Creek, WA
Verified Purchase:Yes
We are not very happy this refrigerator because it didn’t make any ice. We don’t have a fridge in the house for 3 weeks. The technician said they would come July 9th so it’s about a month. We wish they could sooner.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Minnie20614
from Mesa, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the French doors and the drink storage area. There is so
Much storage it’s crazy.
Much storage it’s crazy.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: TMinkler
from California
Verified Purchase:Yes
I owned the LG refrigerator for only 36 months before it stopped working!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 28, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Disappointed Buyer MY
from Minneapolis, MN
Verified Purchase:Yes
I bought this less than 5 years ago. Unfortunately the compressor broke down which needed to be replaced. Also, the ice and water dispenser stopped working. The service person could not fully trouble shoot it since he was on a tight schedule. however, he thought it could be a wiring harness problem which means the top left hand side door needs to be replaced. if this is the case this was poorly designed. The wiring harness that is hidden within door cavity should not be damaged in a brief period of time under normal operating condition.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Nicholjm
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Constant issues with the water and ice dispenser. Ice bucket is too small. The. Apparently door sensor issues prevent the dispensers working and the sensors are so unreliable. What a pain in the neck.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bernie D
from Belvidere Il
Verified Purchase:Yes
Have this refrigerator and it has broken down twice a year for the last 4 1/2 years! Junk
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Freezer Compartment Fan Issues
on July 2, 2021
Posted by: JoeBuyer
from Maine
[This review was collected as part of a promotion.] Had this unit for a couple years now. Overall I like the features and functionality. And mostly I love how much food it can hold. The one big problem we’ve had is the “auto defrost” feature for the freezer compartment fan is not adequate. Keeping the freezer at 0°F and the fan keeps freezing up and making a lot of noise. It got to the point where the display showed a freezer fan error and would not dispense ice or water. The only way to really defrost it is to take everything out and unplug the unit and manually defrost the entire thing which is a huge pain. I’m sure the fan will fail completely eventually and need to be replaced.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 2, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com