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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Martha S
from Houston, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Heating element replaced THREE times. Compressor replaced TWICE. My God had spoiled FIVE times. Love my fridge but will never buy again. Even repairmen have said this is a common problem with LG. They know exactly what to fix because it's a recurring problem. Too bad LG has a low quality and expensive appliance. Nice design though.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 3, 2021
Please contact LG Customer Support via private message with #VOC on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Nina193
from Queens NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Late spring early summer ice maker stops working. Replaced 5 times in five years.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: VickiO
from Alabama
Verified Purchase:Yes
It is a beautiful appliance but has been nothing but a source of irritation. I am currently a class member in a class action lawsuit, attempting to recover a portion of the money I’ve had to spend to keep it running. So sad.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^VCV, LGE Social Meida, August 20, 2021
We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Posted by: jeffbigoaks
from Georgia
Verified Purchase:Yes
We love our fridge - but just had to throw away multiple trashcans full of food because the compressor failed - took over a week to arrange a repair - and arranging the repair process itself was a great mess - it is now fixed so I guess we will see from here - like I said - love the features of this unit - if only it worked like it should !!
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: concerned buyer
from Latrobe Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this just over 2 years ago and it has been broken 3-4 times
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Pig0101
from Los Angeles
Verified Purchase:Yes
I purchased this refrigerator 4 years ago and for the last 4 years I have had to replace the compressor 3 times, the evaporator twice, and today I have no cooling.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: dc57
from Birmingham, Al
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this refrigerator cosmetically it is the best. Here is the bad part, we bought it in 2018. We have had to have the icemaker replaced. Now the compressor has gone out. We had to buy a mini fridge to get by. We have been waiting on parts for 2 weeks. It is disappointing.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: JessNV123
from Las Vegas NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this five years ago and still love it. It's spacious and I'm able to have everything well organized.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com