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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Djohns
from Anderson, Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had nothing but trouble with this appliance since we have had it. Compressor went out, no one could fix it. Does not keep food cold enough. Can’t have ice cream, milk sours before expiration date. Now Icemaker does not work. Need I say more?
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ja76
Verified Purchase:Yes
But less than five years ago Product has been good but very defective
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RLCarlisle
from Alachua, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this fridge since Jan 2015. We have had to replace the ice maker and the coolant system twice.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Richie 214
from Lampasas Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] The compressor has gone out twice and I think it needs a thermostat
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: cyntif7
from Atlanta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had no real idea just how big or small my kitchen was until I got the LG in. I love It. So much space inside, special draw and compartments, door locks and temp lock. There is nothing I don't like about my LG until it broke down. Big ticket item! never the less, I love my LG.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Chets53
from 80504
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought in 2018. Been out for the last month. New compressor and it doesn't get cold. Benn waiting for something to happen. Still not working.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 16, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Gangs
from Cranbury
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s been 4 years and it has good storage . It has two freezing units .Spacious.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Jmc1456
from Mo
Verified Purchase:Yes
We'll never buy another LG product. had to have it repaired within 5 years multiple repairs
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 20, 2021
Please contact LG Customer Support via private message with #VOC on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com