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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: DBierr
from New Orleans
Verified Purchase:Yes
Extremely Disappointed in this product lasted three years from date of purchase
No, I would not recommend this to a friend.
Quality
2
Response from lg.comBy ^DLI, LGE Social Media, August 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: PRT1GUE
from Reno NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] We thought we had bought a fridge that would be problem free for years.
We did not get the extended warranty.
That said,when you pay 3K for a fridge you hope it will last.
We have had trouble with the compressors and door seals and air seals then came home last fall from a trip to a puddle of water in the kitchen.
Fortunately we were able to save most of the food.
We scheduled a service call and it took them a week to get out,thank goodness we had our old fridge in the garage.
So we basically operated out of the fridge in the garage for four weeks until they finally replaced the compressors which are warrantied for ten years.
I do not recommend this fridge!!
It's been 8 months since the compressors were changed and it's starting to do the same thing.
We did not get the extended warranty.
That said,when you pay 3K for a fridge you hope it will last.
We have had trouble with the compressors and door seals and air seals then came home last fall from a trip to a puddle of water in the kitchen.
Fortunately we were able to save most of the food.
We scheduled a service call and it took them a week to get out,thank goodness we had our old fridge in the garage.
So we basically operated out of the fridge in the garage for four weeks until they finally replaced the compressors which are warrantied for ten years.
I do not recommend this fridge!!
It's been 8 months since the compressors were changed and it's starting to do the same thing.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 23, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: awear
from Surprise AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I would never purchase another LG refrigerator again. Purchased the refrigerator in 2016 within 2 years the compressor failed. Of course LG would not cover the full repair. Then again a week ago the 2nd compressor failed. LG again refused to cover the full cost of the repair. There has been a class action law suit so no repair company wants to touch a LG. LG failed to pay those companies too. I purchased that brand thinking it was a company that would put quality products out on the market. That is not the case plus they refuse to stand behind there products.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 9, 2021
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Posted by: Generic
from Denver
Verified Purchase:Yes
I have never been able to get the center seal to close on its own. I have to manually make sure it is sealed. The nut to raise and lower the has been maxed out. I've had to defrost the coils in the freezer as they collected so much ice the unit sounded like a train was in the kitchen. The compressor was just recently replaced and my family had to go 10 days without a refrigerator. This refrigerator is the only time in my lifetime that I have ever had to get repair of any kind on a unit. I also HATE how dirty the stainless steel always looks.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 23, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Krslba
from Jacksonville, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bout this 5 years ago and have been very happy with it until it completely stopped working and we found that no one wants to work on LG and that these products have had a reputation for breaking.
Ours broke just 3 months out of warranty.
Ours broke just 3 months out of warranty.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 25, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Cucquin88
from San Jose CA
Verified Purchase:Yes
After just three years the compressor went out on our LG. Salesman said LG was of the highest quality. We spent allot of money buying fridge and even more money fixing it. Never again
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Michael Burdick
from 1567 greenridge drive
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had a LG refrigerator for a few years and it stoped cooling properly. I called LG direct and they sent 2 repair men out. They identified the problem and repaired the refrigerator under warranty. We love or refrigerator.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: prtyof5
from Las Vegas, NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator has all the features that I need to entertain. The french doors make it easy to prepare a party tray ahead of time and the door-in-door feature is great for "on-the-go" drinks. But, nothing is perfect, this unit has had some repair issues, but LG has been helpful in having the repairs done.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com