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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Cburnsi
from Seattle, Wa
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m on my 5th service call. I want to love this frig has all the features and design I could ask for but I can’t rely on it to stay cold. I’ve had to get thermometers to monitor the frig and freezer units.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 22, 2021
Please contact LG Customer Support via private message with #VOC on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: nana banana
from covina calif
Verified Purchase:Yes
[This review was collected as part of a promotion.] Oh this refrigerator is a must in your kitchen especially if you like to entertain.You can fit large trays with fruit cheeses meats whatever and they fit nicely waiting for you to use.I Love Love all the amenities featured like special compartment for meats cheeses or whatever and freezer space is wonderful-you got to get one of these.I have 2 of them-one in kitchen the other in garage z
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Chris016
from Lacey Wa
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the drawer for cheese and snacks as well as the special door for creamers and other often used things.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Problem Riddled Waste of Money
on September 28, 2021
Posted by: Dpriest
from Kansas City, MO
We've owned this product for approximately four years now. At first, we enjoyed the size and features. But, expensive problems have reared their ugly heads now and we'll likely need a new fridge. Roughly a year ago, we were victims of the widespread compressor issues common to these units. While it was fixed under warranty, the time to repair was over two months, due to the volume of repairs and lack of parts to keep up with them. Then, the flap/seal on the left door broke, and the doors will sometimes not seal properly. Finally, I just had another repair man out here because the temperature was spiking well above acceptable levels, again. It turns out the sealed system is bad and may not be covered any longer. So, in four years, we've had a bad compressor and now another cooling issue. Truly a waste of money.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Big fridge with many features and very quiet.
on October 1, 2021
Posted by: Tony82
from Philadelphia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had it for four years and was great. Compressor went but was replaced for free of charge and now works like new again. Also a gorgeous fridge. A++
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Great features but overall performance is terrible
on October 2, 2021
Posted by: Mariam201
from RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] After a year nothing but issues with this product!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Failed Technology
on October 6, 2021
Posted by: DisappointedFridgeOwner
from Texas
[This review was collected as part of a promotion.] 3 years in. Linear compressor failure number 2. Failed technology. DO NOT PURCHASE.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: florencebuckeye
from South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I enjoy the layout and design of the unit. It's a quite running unit and the flexibility of the middle drawer is great. I purchased the unit 3 years ago. However, I recently returned from a trip and the unit had died. The compressor failed and had to be replaced. The repair was covered under warranty but it concerns me about the quality.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
4
Written by a customer while visiting lg.com