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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Awful refrigerator, customer service and repair
on January 22, 2020
Posted by: Customer0
from Gainesville fl
Verified Purchase:Yes
We bought this refrigerator brand new in feb 2019. It stopped working twice already, we have kids in the house. First time it broke down during the xmas holidays when we had about 15 people staying in the house. Loads of food got spoilt and customer service is extremely poor. It broke down again last week and technician came and repaired and said it should be fine in 48 hrs, but nothing came of it. In the mean time we are without a fridge and food got spoilt again. I strongly recommend not buying this product
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, January 22, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Recurring noise
on March 6, 2020
Posted by: Waynevas
from Mauldin, SC
[This review was collected as part of a promotion.] Have an LMX530776s and love the features and the looks BUT... it is going on the 4th time I have to empty the freezer and manually defrost the coil on the back wall of the freezer which entails removing the interior panels. The fan on the coil assembly starts to sound like a cartoon motorboat and keeps getting louder and louder. Many have had the fan replaced but that is not the problem. There is excessive ice buildup near the fan which eventually touches the wall of the unit and causes the sound. Over all it's a good fridge but for the price I paid this should be rectified by LG. I've owned many Fridges in the past and paid a quarter of the price and never had to touch them.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 1, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on August 3, 2020
Posted by: LJM 58
It’s a high priced piece of unreliability. It is the worse appliance I’ve I have ever owned.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 4, 2020
If you are having an issue with your unit, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Not worth the price
on August 8, 2020
Posted by: EFM3
from Roswell, GA
Three times in four years the refrigerator has stopped working. Was told this was the best compressor around but our experience says otherwise. Now it will not dispense ice or water and there is no water line problem. Everything sounds like it is going to work but nothing. Waste of money and very disappointed
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 10, 2020
We are sorry your unit is not working as designed. This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
WORST REFRIDGE IVE EVER OWNED
on October 19, 2020
Posted by: dan69
from palm beach, florida
I BOUGHT THIS NEW IN 2015, IT HAS HAD 2 COMPRESSORS REPLACED, AND 1 COMPLETE EVAPORATOR REPLACED, NOW THE ICE AND WATER DOES NOT WORK, ITS 5 YEARS OLD, IS THIS A LONG TERM PRODUCT?? I THINK NOT!!! I HAVE OVER A THOUSAND DOLLARS IN REPAIRS ON A 36 HUNDRED DOLLAR IN LESS THAN 5 YEARS, AND HAVE TO PAY AGAIN TO GET THE ICE AND WATER TO COME OF THE DOOR. HANDS DOWN ITS THE WORST QUALITY PRODUCT I HAVE EVER OWNED IN 50 YRS. NO WONDER THERE IS A CLASS ACTION SUIT AGAINST THEM. LG NEEDS TO STICK WITH TV'S AND GET OUT OF APPLIANCES, TOTAL RIP OFF
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 20, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Great design poor build
on December 25, 2020
Posted by: LMCDO
from NJ
Purchased in 2015. Have had nothing but trouble. Ice maker broke and had to replace. Door sensor failed. Now freezer compressor bad. Do not buy LG
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 1, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: LB in CT
from Connecticut
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the size and functionality of this fridge BUT we’ve had issues with ice maker since it’s on the door...gets jammed easily due to temp fluctuations from opening the door. And compressor / cooling has been a major issue after 4-5 years. Repair people have now warned me...don’t buy LG again.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: GGG69
from Houston Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Refrigerator is about 3 to 4 years old and the Door with ice and water has to be replaced but the door is not in stock. So we will see when we get one.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com