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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Natehmn
from Southcoast Massachusetts
Verified Purchase:Yes
[This review was collected as part of a promotion.] At the 4 year mark it failed. Had to completely replace cooling system. Thank goodness for warranty. From first call to lg to repaired was 2 weeks. Really like this fridge. But long term reliability is questionable
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RK12
from Mississippi
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased in 2015 to date replaced compressor, labor not warranty, Ice dispenser and water dispenser do not work not warranty and the main control panel front of unit peeling looks terrible. I have lost all trust in this unit.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Vikash
Verified Purchase:Yes
[This review was collected as part of a promotion.] Since I bought this refrigerator it keeps giving me problem.Lg change compressor in 4 years and again after use they change compressor.Two days later nothing working.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ky Man
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased LG French Door refrigerator/freezer about 8 years ago. We are now going on our second compressor. The second time, the evap. coil leaked refrigerant. They just don’t make refrigerators like they used to. On the plus side, LG has stood by their warranty making repair much more affordable than buying a new one. Only problem with that is you have to wait a month between the time it breaks and the time the repairman can actually get it fixed.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Good fridge but we have had to get it fixed twice
on October 14, 2021
Posted by: ER69
from Glendale, AZ
Verified Purchase:Yes
We have had this fridge since 2016 and have had to have the compressor replaced twice. The fridge just randomly stops cooling. It has been pretty annoying especially since most of our food goes bad in the freezer and fridge.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Whateverworks
from Comstock Park, MI
Verified Purchase:Yes
I loved it - until the compressor went out. It was nice before that,
Pros: ease of use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: groundeffx
from ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] we have a family of 5 and wanted the largest frig. possible. this was perfect its quite and big and roomy. compressor went out and we threw food away and we weren't happy it is 2.5 yrs. old so not to happy with the dependability.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: LaBass
Verified Purchase:Yes
[This review was collected as part of a promotion.] 4 repairs in 4 months not good. NOT Reliable at all. Lost lots of food product.! Should be replaced.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com