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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Nice features but susceptible to component failure
on November 17, 2021
Posted by: WB52
from Los Angeles CA Area
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this unit six years ago. Within three years, the compressor failed and was replaced within warranty and promptly. The water dispenser feature has failed (perhaps because of a broken wire within the door hinge channel or communication related to the dispenser valve between the dispenser and mother board). At almost exactly six years, the compressor and condenser had to be replaced (apparently the replacement compressor was the "old" version and not a newer available version); the now-installed compressor is said to be the "new" version. Older refrigerators often lasted 10-15 years. Failures at or before 6 years are inexcusable.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Unhappy20211
from Wisconsin, USA
Verified Purchase:Yes
A good-looking fridge that had a compressor die just 2 years after purchase.
Out of warranty. Out of luck.
I'll never purchase an LG product ever again.
Out of warranty. Out of luck.
I'll never purchase an LG product ever again.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Dianne7
from Clayton, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this 5years ago and so wish I had never purchased
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 2, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Leostoney
from Wyoming
Verified Purchase:Yes
Lg refer pièce of garbage I would never buy another ever
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: T619
from San Diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love everything about this fridge, but the shelves are not suited for many tall bottles. I haven’t raised one of the shelves yet and that will make the top shelf extremely close to the top. I need to play around with it, but my fridge has so much stuff it was be a big task. Most of my bottles are laying down. That’s frustrating. The ice make is good for one person. If you have a large dinner, you may have enough ice for 5 people, but no refills. The cubes are very very small and the ice capacity when full May fill a gallon jug with room to spare. Remember to buy ice.
I looked at new fridges and none of them had the same features as this one.
I looked at new fridges and none of them had the same features as this one.
Pros: ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LeslieWA
from Lynnwood, WA
Verified Purchase:Yes
Only for the compressor to go out and all the repair guys saying all LG are having compressor issues. Today is day after. FRIDGE STILL DOESN’T WORK!!!
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Slara625
from Conroe, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really like this fridge. It has plenty of space for all the groceries.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Hepee
from Venice, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The LG tech was great. He instantly diagnosed the issue with my fridge and repaired it same day. Highly recommend requesting a direct LG tech.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com