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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
NIGHTMARE AND A CLASS ACTION LAWSUIT PENDING
on December 30, 2021
Posted by: JeffersCL
from Crestview, FL
Verified Purchase:Yes
This is a terrible product. The linear compressor is an engineering failure. I am on my third one. The tech says to expect another failure inside a year. The dangerous part of this thing...is it is an electrical shock hazard. The heater strip on the left door is shorted to the strip. If anyone touches the strip and left door...ZAP....120 Volts. Not fun at all. The ice bin is tiny. We are part of a class action lawsuit against LG. JUNK.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 4, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mar50
from Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] I didn’t realize that my refrigerator was bought in 2014 until it recently went out. Looks brand new and after getting new board works like one.
Pros: ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lynn L
from O'Fallon, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've liked this refrigerator a lot. Highlights: I'm short (5'4") and find the top shelf a challenge to us, but better too much room than not enough. I love the drawer for small items that makes it easy to see what if waiting for you. The only real negative is the ice maker, it does NOT have a large enough storage spot. When I'm having a group over I either save up or ask someone to bring some over. Last: the water dispenser sensitivity spot is off center to the right a bit. If you didn't know that fact, you'd like it wasn't working.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Melting
from Olathe, KS
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had this refrigerator for about 6 yrs now. At 4 years I had to have the compressor and
condenser replaced and freon added. Now I am dealing with this "noise" that happens when the refrigerator runs, sounds like an airplane roving up! I had a technician come and he said all I have to do is defrost the freezer. Show often will I have to do this? The ice maker/water dispenser takes 2 hands to use it. So many other designs out there that are better!! I like the design and love the drawers!
condenser replaced and freon added. Now I am dealing with this "noise" that happens when the refrigerator runs, sounds like an airplane roving up! I had a technician come and he said all I have to do is defrost the freezer. Show often will I have to do this? The ice maker/water dispenser takes 2 hands to use it. So many other designs out there that are better!! I like the design and love the drawers!
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 7, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Love the fact that my fridge has so much space!
on January 7, 2022
Posted by: Albi07
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is such a good fridge! I love the fact that it not only has so much space but also it has been such a great quality of fridge so far. The only problem I have is that to change out the filter for the inside of the fridge it’s soo deep inside that it’s hard to change. Wish it was in a different location
Pros: ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Beach Home FL
from Santa Rosa Beach, FL
Verified Purchase:Yes
Bought this 2.5 yrs ago and thank heavens took out extended warranty. Issue is can’t find anyone to work on LG in the area. I’ve been without my refrigerator since 12/15 and now 1/7.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 7, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Richg321
from The Villages, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] First the overall quality and performance is excellent. The interior refrigerator capacity is excellent. Adjustable shelves are easy to change and adjust as needed. The freezer has significant capacity and is easy to srperate items by category. The middle beverage draw is so convieniwnt and us perfect for canned beverages, cheeses and other similar items
Love this refrigerator
Love this refrigerator
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Shawn229
Verified Purchase:Yes
It worked good up until 4 years and 7 months after purchase it.
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com