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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: L Thomas
from Southern California
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had our LG French door fridge for 5 years. For our family of 5 it has had great space and usability. I love the extra refrigerated drawer, it can fit so much and the temperature control on it to meet the need of what is in it. However, it is high maintenance. We have had to have the front panel/ice and water dispenser replaced (covered under warranty), had to de-ice it twice because of ice build up interfering with the fan (takes about 24 hours to empty fridge and freezer, unplug, prop doors and freezer open and let ice melt and drain out of fridge, clean up etc…). Never had to do that with a previous fridge. And now it is not cooling and have been waiting two weeks for a LG approved technician to come out (thanks to Covid). During that time our family of 5 is making do with a mini fridge. So overall, when it is working it is great, 5 stars. But when it isn’t working, one star. Average: 3 stars. Don’t think I would recommend to anyone, probably wouldn’t buy another LG fridge. Although I do have an LG washer and dishwasher that are fine.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 13, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jmoussa
from Albuquerque, NM
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this fridge a while ago and although we have never had any issues I was surprised to know that it no longer dispensed water or ice. After getting an LG technician take a look at it, it was determined that the wiring in the door is broken and the entire door must be replaced. I understand that issues as such come up, but it was odd to experience this within 5 years of purchasing the fridge.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: AnnaT3
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge because I fell in love with the look and size but most of all the pull drawer that we use for snacks for our small children, very accessible! Unfortunately, we’ve owned the fridge for a few years and so far the compressor has stopped working twice causing complete food loss - here is where the extended warranty was used, highly recommend purchasing that.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Charleston south Carolina
Verified Purchase:Yes
Every year I have to replace the compressor, it stop making ice if you can emprove that you Will have an almost perfect appliance as of right now I would not recommend this product to anyone.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 21, 2022
We hate to hear that you experienced a repeated problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. Please contact LG Customer Support via private message with #VOC on Facebook @LGUSSupport. Be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ali s
from Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ours was left here when we moved in and we love it!
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mar21222
from Oh
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had for a few years and like the features and lights. It can be a little noisy at time
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Skygoddess
from Myrtle Beach, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had this refrigerator just over 6 years and we love it. It’s very spacious and we love the exterior door for milk and drinks, the middle exterior drawer for meats/cheeses/wine and the roomy freezer with 2 drawers and an adjustable divider in the bottom. We recently had the compressor go bad due to a small leak in a hose that wasn’t readily noticeable. We contacted LG directly and they sent a repairman out within the week. The compressor was still under warranty so we only paid for labor. We would highly recommend this refrigerator and we are very pleased that LG stood behind their product with excellent customer service.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Everythings great except the ice making system
on January 25, 2022
Posted by: Prybsinmaine
from Harpswell, ME
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great refrigerator! Love the roominess, multiple storage options, ease of use and overall quality. Unfortunately, I could't give it 5 stars due to the ice making system. Twice now an ice dam has formed in the freezer which causes the fan blade to slow or stop spinning. In turn, the ice maker stops producing and the noise from the fan hitting the "iceberg" has been very noticable. The solution has been to get a technician out to melt the ice dam and make sure all the other parts are working. Although it's been fixed twice, I'm sure this time next year I'll be making a service call. Not sure what I'll do when the 5 year extended warranty I purchase expires.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com