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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Teri55
from Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator was fine until it stopped cooling after four years. There is no one in my area that will even attempt to fix it. Request for service resulted in my spending many hours on the phone with delay after delay after delay. Now I have a very expensive and non-working refrigerator that can't be fixed. Prior to completely breaking down, the icemaker worked very poorly.
Quality
1
Features
5
Value
1
Response from lg.comBy Sandy, Social Media, June 30, 2022
We hate to hear this and apologize for the delays. We took the opportunity to review your case and see this was submitted to our returns department on 6/28.^Sandy
Written by a customer while visiting lg.com
Posted by: Jb1030
from Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] Loved refrigerator until after 4 years it stopped cooling. Compressor and condenser and fan went out lost a lot of food. So far great customer service help from LG,
Pros: Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, July 5, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Carlos Jerusalem
from Little Rock, Arkansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this unit barely six years ago. It is so good it is so quite. However, the compressor and the evaporator coils just bugged down two weeks ago and I have to get parts for replacement which happens to be only the compressor is under warranty. I wish this unti could have lasted at least 10 more years without trouble!
Pros: Quality
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: 10ECVOL
from Oliver Springs,TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our compressor went out barely over 3 years old… that’s why I gave only 3 stars.
Pros: ease of use, Style/Design
Quality
3
Features
5
Value
4
Response from lg.comBy Jennifer, Social Media, July 13, 2022
We would be happy to review all of the available repair options with you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Anonymous
from Georgia
Verified Purchase:Yes
Seems like it’s a common issue on 2016,17,18 model of the refrigerator.
Quality
2
Features
3
Value
2
Response from lg.comBy Sandy, Social Media, July 18, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: LG Kitchen Appliances
from Columbia SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is a beautiful product and is the second one I have purchased. Unfortunately I have had problems with both of them. Currently this one is leaking but still operating (thank goodness). Any assistance you can offer would be greatly appreciated
Pros: Quality, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
I bought this fridge after one month the fridge br
on July 18, 2022
Posted by: Buthaina M Abuhusain
from 8625 corral cir
Verified Purchase:Yes
I bought this fridge I’m not happy from this fridge because every time it has a issue
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, July 19, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Susan 58
from California, Orange County
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the fridge 7years ago and I’m so happy with the fridge and the capacity
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com