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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: M Jorge
from Queens, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 5 years ago. My children all wanted a different gadget for our refrigerator and this LG had it all: Ice cubes, crushed ice, separate exhaust for water and ice, I wanted more space, my husband wanted a separate section for drinks, etc. I only give 3 stars because of the cooling system, it is not the best; we had to change the motor and other pieces along the way.
Pros: Style/Design, Features/Settings
Quality
3
Features
5
Value
5
Response from lg.comBy Sandy, Social Media, August 17, 2022
We hate to hear you had to have repair on your unit and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Donna 38
from Dayton
Verified Purchase:Yes
We moved here 3 years ago and it hasn’t worked properly since then. It isn’t even 6 years old, now my warranty won’t cover the expense to fix or replace. After 2weeks we had to buy another refrig. It is NOT lg and it will never be again.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, August 22, 2022
We sincerely hate to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Patrick_A
from Greenbrae, CA
Verified Purchase:Yes
We purchased our refrigerator in January of 2020 and, in general, we love the features and capabilities that this version offers. Lots of space, the Door-In-Door is super convenient and a nice energy saver, aesthetics are nice. BUT, after less than two years the compressor failed and we've now been without a refrigerator for two weeks since it takes time to order parts and get warranty service/repairs.
Pros: ease of use, Features/Settings
Quality
1
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, August 18, 2022
We hate to hear this and sincerely apologize for the delays. Thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: corkyjon
from Danville, CA
Verified Purchase:Yes
5 1/2 years old and working well, then started getting communication errors and the icemaker made ice but didn't deliver. Thomasz at LG repair was phenomenal, but needed to replace a circuit board in the left hinge and the entire door, which contains electronics. I didn't realize how complex the external ice maker refrigerators are.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Home Fridget
from Long Beach
Verified Purchase:Yes
Fridge doors and compartments work great. Ice machine is small though and at 5 years fridge stopped working without notice. Then took 6 days to get a rep to come out and fix it. It was a the compressor and something else that went bad.
Pros: Style/Design, Features/Settings
Quality
3
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, August 23, 2022
We hate to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Gesica
from Victor, NY
Verified Purchase:Yes
I have this refrigerator for over 5 years. It has a great design, the only thing it missing , is cooling. It lost cooing several times. Water is barely dripping. The technician was trying to fix it 3 times. Compressor was replace 2x . For over a month I have no use for the refrigerator.
Pros: ease of use, Style/Design
Quality
2
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, August 24, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: Anonymous
from Pottstown PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 4 years ago compressor broke but company replaced it without any cost to me
Now it runs great
Now it runs great
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Addis G
from Las Vegas
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Service man Chappell Thomas had a great professional manners.
Excellent service
I would like to thank you LG for providing such excellent service.
100% satisfied
Excellent service
I would like to thank you LG for providing such excellent service.
100% satisfied
Pros: ease of use, battery
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com