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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: terwil
Verified Purchase:Yes
I bought this over 4 yrs ago. I love the layout of the refrigerator. We looked at many and we are happy that we had chosen this one. After our 4th yr our refrigerator started making loud noises but after calling LG they acted very quickly in getting the problem fixed.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Horrible! In six years has complete failed, twice!
on November 15, 2022
Posted by: LG is no bueno
from Santa Cruz, CA
Verified Purchase:Yes
Purchased and installed in August,2016. Less than three years the compressor completely failed. Now less than three years it has failed again. Getting someone to fix it is almost impossible.
Quality
1
Features
2
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 15, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: MST6
from Clover, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] At only weeks beyond it’s 5th year our LG stopped cooling. LG agreed to provide the compressor but not the labor. Then the condenser failed, again LG would not fund the labor. Now the circuit board is bad and its unknown what LG will do. I’ve been informed that this is a common issue with LG refrigerators. How is it that a company as popular as LG refuses to back up their products???
Pros: Style/Design
Quality
1
Features
2
Value
2
Response from lg.comBy JaNika Wiley, Social Media, November 21, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: LG French door Model
from SpringHill, Fl.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 2 1/2 years ago. After several months the compressor had to be replaced. The door for the ice and water dispenser was just replaced, out of warranty but LG coveted the cost of the service call and new door, unfortunately the new door did not work and a new service call has been setup to remedy the problem.
Pros: Features/Settings
Quality
2
Features
5
Value
4
Response from lg.comBy JaNika Wiley, Social Media, November 21, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Great Futures but poor quality
on November 24, 2022
Posted by: Edgar S
from California
I bought this fridge 5 years ago the first problem was 2 years ago stopped dispensing water and making ice i called them “great customer service” they sent the technician order parts replaced them left and 2 months later same problem but now the freezer wast working and the overall fridge wasn’t cooling right called them again and the technician order all the parts again finished the job
And 5 months later same problems but by then i lost the warranty… one of the worst refrigerators i ever had
And 5 months later same problems but by then i lost the warranty… one of the worst refrigerators i ever had
Pros: Style/Design
Quality
1
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, November 28, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
4
Excellent quality and service except for freezer r
on November 25, 2022
Posted by: RJ69
from Rockwall,.Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator was purchased in 2016 and the freezer to be repaired twice. A relay in the back that was freezing up and leaking. Otherwise we have been pleased with the refrigerator. It maintains the correct temperature and we like the front door access.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Zulu121
from Atlanta
Verified Purchase:Yes
Bought it in 2017. Fridge features and space is great however the quality for such a pricey fridge is only so so. The compressor failed only after few years. Labor to fix it is expensive.
Pros: ease of use, Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 30, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: SMW2
from Los Angeles, California
Verified Purchase:Yes
This is a great refrigerator. I love the spacious areas, including the CHILL drawer.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com