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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Sanjivkohli
from Glen Cove, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] The LG 4 door Fridge has excellent features
Great capacity and setting options
The door features water and ice dispenser outside is great
The chiller is good
The section deep freezer has Goud capacity
The big problem is the linear compressor which seems to fail on average in 4-6 years. This is very incovinient and disruptive. Also it is expensive to replace.
LG should make sure the put in a longer lasting compressor
Great capacity and setting options
The door features water and ice dispenser outside is great
The chiller is good
The section deep freezer has Goud capacity
The big problem is the linear compressor which seems to fail on average in 4-6 years. This is very incovinient and disruptive. Also it is expensive to replace.
LG should make sure the put in a longer lasting compressor
Pros: ease of use, Features/Settings, Performance
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Cookiemama5
from Ut
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had no problems with this fridge for 4 years until the compressor just went out. Luckily there’s a warranty that covered parts and labor so we are set! We had it repaired and everything is working wonderfully.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Critterhome
from Simi Valley, CA
Verified Purchase:Yes
My ice maker stopped making ice, then two days later the freezer was thawing. I called Geek Squad for the repair, gave them the error code for the bad compressor , and scheduled it for the next weekend since that was the soonest I could be home. They called 1 hr before arrival saying they don’t replace compressors. Frustrated, I called LG. They tried a couple things over he phone that didn’t work. I had to wait till the following weekend for the service since I work. Once the service tech arrived, it was repaired quickly and works perfectly again. No fridge for 3 weeks was not necessary, call LG first!
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Woodbridge Virginia
Verified Purchase:Yes
It’s broken 2 times already. This last time it’s been broken since September. I’m living without a refrigerator because they have made it so hard to get the stupid compresor.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 29, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Reliability
from Orlando, FL
Verified Purchase:Yes
It appears that every three years you need to get a new compressor and restock the refrigerator and freezer.
Pros: ease of use
Quality
1
Features
3
Value
2
Response from lg.comBy JaNika Wiley, Social Media, December 27, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Karen72
from Ashburn, VA
Verified Purchase:Yes
Had to have a new compressor installed. At todays prices the food loss was well over $1000 with the refrigerator and freeEe contents. Apparently this is a well known issue with this large capacity LG refrigerator as the technician had a larger compressor with him and installed it immediately without having to conduct any tests.
Pretty sad you pay that much for a refrigerator by what is supposed to be a reputable brand only to have it fair before it’s a year old and to cost the consumer time and money.
Quality
2
Features
3
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 16, 2023
We want to thank you for taking this time to communicate with us about your experience with your refrigerator. Please know that
your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info. Thank you. ^Jolly
your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Stickyandeyebsll
from Atlanta
Verified Purchase:Yes
Our linear compressor quit after 5 years and LG replaced the compressor, condenser and mother board parts and all I had to pay for was the labor.
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: McManus
from Florida
Verified Purchase:Yes
The guy that came fixed my fridge or tried to fix it was very nice I called him back and said it still was not fixed he said he'd call me or come by the next week it's been 2 weeks I still haven't seen him this fridge is going to the road and I'm letting everybody know never to buy an LG
Quality
1
Features
1
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, January 17, 2023
We’re so sorry to hear that the service request was not completed, and we appreciate your patience and understanding with this matter. Please know that we constantly strive to offer our customers the best service we can, so it's difficult for us to hear if you had a bad experience. If you can reach us at our customer service line at (800) 243-0000 or send us a private message on Facebook or Twitter using the handle @LGUSSupport with your contact information and reference number for this repair, we'd be happy to look into this further. ^Danee
Written by a customer while visiting lg.com