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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
REALLY GREAT FEATURES. All the bells and Whisltes
on January 13, 2023
Posted by: Longtime_LG_Fan
from Chicago, IL
Verified Purchase:Yes
All the bells and Whistles, but the quality is poor. I love my other LG products including washer/dryer and OLED tv's, but this refrigerator compressor died within 3 years and had to be replaced as a class action suit. Shortly thereafter, the ice maker and water dispenser died. It would require that the whole door be replaced. We decided to go without, as it would be too expensive and didn't trust that the refrigerator would last if we replaced it. And then the LED lights in the middle drawer died--they last forever. Sadly, I will look to another manufacturer when replacing this refrigerator in the future.
Pros: ease of use, Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, January 17, 2023
We highly appreciate your honest feedback regarding your experience with your LG refrigerator. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best experience possible. We assure you that your constructive feedback does not go unnoticed, as this will be shared with our research and development teams for future improvements. ^Danee
Written by a customer while visiting lg.com
Posted by: 1HappyMama
from Texas
Verified Purchase:Yes
I have had my LG French door refrigerator for several months now and I love it, it has so much space! I have never had a refrigerator as nice as this one before! I would recommend it for anyone….. Thank you LG
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Larry71
from West nyack n.y.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought LG KNOWING HOW GOOD A NAME IT IS BUT ONE CALL TO LG AND TWO DAYS LATTER THE REPAIRMAN SHOWED AND WITH IN ONE HOUR REPAIRS WERE MADE CLEAN FAST THANK YOU LG
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Junkie product
from Florida
Verified Purchase:Yes
We have used this refrigerator for a total time of less than 2 1/2 years and it has broken down twice. all I can say is it’s a piece of junk.
Quality
1
Features
2
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 18, 2023
We want to thank you for taking this time to communicate with us about your experience with your refrigerator. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Ez15
from Hialeah ,fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator at first was going good until two years past and stopped cooling and making ice LG send a appliance specialist and got it working again now two years have passed by again and having the same problem this refrigerators with this model number all have the same problem leak in the coil’s stay away
Quality
2
Features
3
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, February 6, 2023
We want to thank you for taking this time to communicate with us about your experience. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and we'll be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: Tamber1970
from Lapeer, MI
Verified Purchase:Yes
We bought this 4 years ago this month. I do love my fridge I do wish it hade a little bit more options for shelf adjustments in the fridge. I love the freezer and the extra drawer and being able to change temps as needed.
Pros: Style/Design, Features/Settings
Quality
5
Features
4
Value
4
Response from lg.comBy Cazzandra Galangco, LG Social Media, January 23, 2023
Thank you for providing us with this positive feedback about your LG refrigerator. We understand why you'd want more options for shelf adjustments. Rest assured, your comment will be considered for our future product developments. It means so much to us that you are happy with the freezer and the other features of your fridge. Thanks for choosing LG for your cooling needs! -Cazz
Written by a customer while visiting lg.com
Posted by: Nicholas Thorburn
from Fallbrook ca
Verified Purchase:Yes
Had a problem with compressor on our LG French door fridge .
1 call and a few test and tech was sched to come out and inspect . Tech came out determined that there was a software update needed . Once update was installed . Problem was corrected .
1 call and a few test and tech was sched to come out and inspect . Tech came out determined that there was a software update needed . Once update was installed . Problem was corrected .
Thank you
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Cazzandra Galangco, LG Social Media, January 23, 2023
Awesome! It makes our day to hear that we were able to provide you a 5-star experience with our service and product. We're grateful that we had the opportunity to serve you. It fills us with pride to know that our product and service and is valued by our community. Thank you for supporting LG! -Cazz
Written by a customer while visiting lg.com
Posted by: Anonymous
from Hesston Kansas
Verified Purchase:Yes
I bought this refrigerator in May of 2019. Recently, the compressor suddenly stopped working and spoiled a bunch of food. A repairman ordered and installed a new compressor last week. Evidently the compressor quit working again since our food was spoiled after returning from a weekend trip. We have lost over $600 in food in addition to the inconvenience of have no working refrigerator. We are expecting another service call tomorrow. Obviously, not impressed with this refrigerator.
Quality
1
Features
4
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, January 27, 2023
Thank you for reaching out and providing us with valuable feedback. We would be happy to look further into this, if you need further assistance with your LG refrigerator we can proceed to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and send your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you.
^James.
^James.
Written by a customer while visiting lg.com