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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Depressed Over LG Inverter Linear Refrigerator
on March 30, 2023
Posted by: Inverter Linear
from AZ
Verified Purchase:Yes
This refrigerator is not worth the price, time, and stress. This refrigerator is higher than most other brands. The brands of refrigerators that are priced less are durable, reliable, quality and performance are impeccable with no stress in comparison to LG electronics.
My first impression when I saw the LG Inverter Linear Refrigerator was all the features above the other brands. I loved the look and what it appears to offer in comparison to the lesser priced brands of refrigerators.
However, LG Inverter Linear Refrigerator's durability, performance, features, and looks are deceiving.
I regret getting any brand of LG electronics. My LG washer and dryer stopped working around the same time as the refrigerator. How ironic. I only had the refrigerator for a few years.
I never had an issue with other brands of refrigerators. As a child we had the same refrigerator from my childhood to adulthood.
The LG electronic purchases as an adult are the worst purchases I've ever made.
LG needs to make good on their products and not have customers spend more money on their faulty electronics.
My first impression when I saw the LG Inverter Linear Refrigerator was all the features above the other brands. I loved the look and what it appears to offer in comparison to the lesser priced brands of refrigerators.
However, LG Inverter Linear Refrigerator's durability, performance, features, and looks are deceiving.
I regret getting any brand of LG electronics. My LG washer and dryer stopped working around the same time as the refrigerator. How ironic. I only had the refrigerator for a few years.
I never had an issue with other brands of refrigerators. As a child we had the same refrigerator from my childhood to adulthood.
The LG electronic purchases as an adult are the worst purchases I've ever made.
LG needs to make good on their products and not have customers spend more money on their faulty electronics.
Quality
1
Features
1
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 2, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Ice maker problems in Ms
from Hernando, Ms
Verified Purchase:Yes
My filter holder for ice maker cracked and had Tobe replaced in 18 months after purchase. I am now waiting on a door replacement because the ice maker is not working
Quality
4
Features
5
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, April 7, 2023
Hi, thank you for taking the time to post your review for your 30 cu. ft. French Door Refrigerator. Should you need additional support regarding your door replacement, don't hesitate to reach out to us! We're available via chat or phone support. More information for these support options can be found here: https://www.lg.com/us/support/contact. ^Chris
Written by a customer while visiting lg.com
Posted by: repairman
from charlotte, nc
Verified Purchase:Yes
when a refrigerator needs a computer to work....you better except its going to give you problems.
Pros: Style/Design
Quality
1
Features
3
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 11, 2023
We read your feedback, and we’re sorry our product didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: crane73
Verified Purchase:Yes
We love all the room that this frig has in it. We have enjoyed the small door to reach small regular used items without having to open the big doors.
Pros: ease of use
Quality
4
Features
4
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, April 17, 2023
Thanks for your review for your 30 cu. ft. French Door Refrigerator. We're always ecstatic to hear from customers who say they love their LG fridge! Enjoy all of the features your fridge has to offer, including the 30 cu. ft. of capacity! Should you need support, we're available via phone or chat support. More information for these support options can be found here: https://www.lg.com/us/support/contact. Feel free to reach out to us, we'd be happy to assist! ^Chris
Written by a customer while visiting lg.com
Posted by: NanSol
from DALLAS TEXAS
Verified Purchase:Yes
Love How I can get to my most frequently used Items by opening the small door by far my favorite feature is that small door. I also just love how super quiet it is.
I recently had a problem it was not cooling like it should I called LG they sent out someone in only to days LG backs up their products I have had a great experience with LG products and their customer service is great
I recently had a problem it was not cooling like it should I called LG they sent out someone in only to days LG backs up their products I have had a great experience with LG products and their customer service is great
Pros: ease of use
Quality
5
Features
5
Value
5
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 23, 2023
It's lovely to hear your kind words of appreciation for the LG 30 cu. ft. French Door Refrigerator (model LMXS30776S). Our staff works hard every day to give you the best product experience possible. It makes our day to hear that we were able to provide you with a 5-star experience. If you have questions or further concerns, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport. Please be sure to provide your contact information along with the model and serial number of your unit. We will be happy to assist you. ^Danee
Written by a customer while visiting lg.com
Customer Rating
5
Great features easily to access all compartments!
on April 24, 2023
Posted by: Andy DV
from Columbiana OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this Unit to replace an older LG refrigerator that we still use in our entertaining room. The new unit with quick access to front door and the middle compartment for party trays is why we appreciate this new refrigerator. Very satisfied with the design.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 24, 2023
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience with our products. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Jessica D
from El Paso TX
Verified Purchase:Yes
I absolutely love it! its was mine and my husband first "Adult Purchase" and we upgraded to this fridge and love it! i love the space it has and the deli slot fridge aswell! :)
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., April 28, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: LG Inverter Linear French
from Lagrange Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my French door refrigerator and who would know after 2 years while of course away for a week, it died. But do to the outstanding warranty and customer service my beautiful refrigerator is working like new. The young man who came to repair, was phenomenal.
Quality
5
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, May 5, 2023
Hi! While repairs are not the ideal customer experience, we're glad to hear the process went well and was professionally done! Should you need support, don't hesitate to reach out to us! You're welcome to send us a private message on either of our social media pages (@LGUSSupport on Facebook and Twitter). ^Chris
Written by a customer while visiting lg.com