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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Jeanne McKinnie
from Spokane
Verified Purchase:Yes
I love this fridge. The lay out is awesome. Love the in the door ice maker. However, the compressor went out under warranty. The ice maker won’t make ice unless all the freeEr air flow vents are completely not blocked. Hard to keep something from being up against it in the freezer. Currently waiting for the repairman because the fridge won’t cool lower than 50F and freezer not below 18-22F so I’ve maker won’t dump ice unless below 15F. Frustrating for my favorite fridge if I could just keep it performing properly!
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Compressor & Icemaker Issue..again
on June 4, 2023
Posted by: DB00000
from Loveland, Ohio
In less than 1 year we have replaced the compressor twice and ice maker three times. Is there a recall related to this?
Quality
2
Features
2
Value
2
Response from lg.comBy Jai., LG Social., June 5, 2023
Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Written by a customer while visiting lg.com
Posted by: RiveraM7
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this back in 2019 but the compressor went out after 4 yrs. I have another LG that is way older and still running without any issues. Wish the quality of the compressor for this newer fridge matched that quality. So I recommend to buy the extended warranty for the fridge. We got this fixed within 2 weeks-wish it was sooner but I guess thats the process.
Quality
3
Features
4
Value
4
Response from lg.comBy Anthony J. , LG Social, June 23, 2023
Hey there. We appreciate you bringing this to our attention. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will surely pass on your feedback to the rest of our team. ~Anthony
Written by a customer while visiting lg.com
Posted by: QuinnTRS
from Ormond Beach, FL
Verified Purchase:Yes
Have had the unit now for 4 years. Over all that time it has been plagued with little problems like; ice maker sometimes would not work, freezer evap compartment froze up 2x, when you clean the freezer (or defrost) it takes days for the freezer, empty or full to get back to its dialed in temperature. It actually rarely if ever achieves or holds that temp. Because of the freezing up issues it has made noise seemingly more often than not. Buzzing sound. Last but not least it came with some kind of coating or smudges which when we complained were put off as fingerprints. That's not been the case as fingerprints come right off with the stainless cleaner but those smudges do not.
Pros: ease of use
Quality
3
Features
4
Value
2
Response from lg.comBy Tanisha, social/LG, June 8, 2023
Hey, We definitely understand how troubling this can be, and we'd be more than happy to further look into this issue for you. Could you contact us and please have on hand your phone number, along with your LG Refrigerator's model and serial number please.
We would also like to ask that you refer to the different methods that we can be reached. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. We will be waiting .~Tanisha
We would also like to ask that you refer to the different methods that we can be reached. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. We will be waiting .~Tanisha
Written by a customer while visiting lg.com
Posted by: PMcC
from Montgomery, TX
Verified Purchase:Yes
We've had a couple of LG fridges and love them, but it seems like compressors are an issue after a number of years
Pros: ease of use
Quality
3
Features
5
Value
4
Response from lg.comBy Rita, Social/LG, June 9, 2023
We really appreciate the concern you have about LG Refrigeratosr experiencing compressor issues. We work continuously to improve the quality of our products and services that drive customer satisfaction. We value your opinion and this will be considered for our continuous improvement. We would like for you to share it on our LG feedback page: https://www.lg.com/us/support/feedback. ~Rita
Written by a customer while visiting lg.com
Posted by: LarryJB
from Rochester, NY
Verified Purchase:Yes
Worked until 2 mos past 5 yr warranty. Repair costs too high, so disposable after 5 yrs.
Quality
2
Features
4
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 10, 2023
Hi, LarryJB. Thanks for reaching out. Hopefully you were able to get your fridge compressor fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Unrepairable
on June 15, 2023
Posted by: Briansch
from Apollo Beach, Fl
[This review was collected as part of a promotion.] Lasted 6 years and stopped cooling. Had a LG technician inspect and was told unrepairable.
Quality
1
Features
5
Value
2
Response from lg.comBy Tanisha, social/LG, June 20, 2023
At LG, We take all customer concerns seriously, and we're committed to addressing and resolving any issues that arise. To help us better understand and address your concerns, We kindly ask that you contact us directly at 800-243-0000 or https://www.lg.com/us/support/email-appointment so we can discuss the matter further. We
would like to make mention that our policy is as follows, LG has a 10 year sealed system warranty on most refrigerators. We must repair it or buy-back unrepairable refrigerator. In other words, We would give you your money back minus depreciation. ~ Tanisha
would like to make mention that our policy is as follows, LG has a 10 year sealed system warranty on most refrigerators. We must repair it or buy-back unrepairable refrigerator. In other words, We would give you your money back minus depreciation. ~ Tanisha
Written by a customer while visiting lg.com
Posted by: Jw57
from Fort Worth, tx
Verified Purchase:Yes
I bought this refrigerator 6 years ago, the 5 year extended warranty ran out after 5 years. I called the lg representative and they told me about their 10 compressor warranty. Called a certified repair technician and they swapped out the compressor found a leak in a valve. Now it seams to working fine. It was a long process but cheaper than a new one.
Pros: ease of use, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com