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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Ann30
from Columbia Tn
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am so glad we purchased this refrigerator, the best icemaker ever no issues ever! Love the door within the door feature. Love the outside deli drawer the wide bottom shelf pulls forward so you can see What’s in the back. I hope they never quit making this style refrigerator. It had everything I wanted.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: David 123
from Richmond, Virginia
Verified Purchase:Yes
I Bought this fridge 5 years ago and have been very happy with it until recently when it needed a repair. LG was a welcome surprise. The customer service was very helpful and polite. I'm back loving my refrigerator.
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: dan501321
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had refrigerator for 8 years and have had to replace compressor twice
Response from lg.comBy Tony211, LG Social, October 10, 2023
Hey there. Thanks for leaving a review on your 30 cu. ft. French Door Refrigerator. We understand how important a refrigerator is to your daily life and we want to ensure that you get the assistance you deserve in this. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Written by a customer while visiting lg.com
Posted by: Jimmer1957
from Englewood Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this unit with a home we purchased and now the refrigerator needs a new compressor and 600.00 for replacing. I most likely will not replace with LG if the units only last 7 years.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
Hi. We understand how much you rely on your refrigerator and are here to provide our support in getting the necessary repairs! Please reach out to our team on Facebook or Twitter at the handle @LGUSSupport. You're welcome to send us a private or direct message. We'd like to discuss your warranty and all possible repair options. We look forward to hearing from you! ^Chris
Response from lg.comBy Tony211, LG Social, October 13, 2023
Hi there. Thank you for leaving a review on your 30 cu. ft. French Door Refrigerator. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We will surely pass on your feedback to the rest of our team. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
perfect fit in the space available in our kitchen.
on October 17, 2023
Posted by: ladislav
Verified Purchase:Yes
[This review was collected as part of a promotion.] we bought our refrigerator recently and were impressed with delivery, courtesy and careful handling of deliverer. unit runs perfectly and we are happy customers.
Written by a customer while visiting lg.com
Posted by: Stan80
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator in January 2020. Up until this August I liked it fine. It has a lot of good features, but in August the linear compressor failed and the repair experience was not good. The on line support and their "Smart Diagnosis" system accomplished nothing other than scheduling a repairman to come look at it. He was here for 5 minutes and all he did was tell me what I already knew, the compressor went out. If the "Smart Diagnosis" was useful he should have come ready to install a compressor on the first visit. Two weeks later he installed a new compressor and charged it, but some of the plumbing connections stuck out past the cabinet and vibrated against the rear cover. I fixed that by bending the cover to clear the tubing. While waiting two weeks for the compressor, we had to keep the refrigerator section cool with ice packs from our chest freezer in the garage. The "Smart Diagnosis" is just another example of an artificial idiot designed by a real idiot. If it was smart it would have express shipped a new compressor to the repairman to bring on the first visit.
On October 7th I opened the freezer and the ice cream was soft again. Did a reset by unplugging it for 30 minutes as suggested on-line and it seemed to start cooling again. That worked for about a week and then I noticed that our little dial type fridge thermometer was out of the safe range (52 deg). Checked the freezer and it was also too warm (27deg vs 0). I pulled the refrigerator out to see if the compressor was running and accidentally unplugged it, so essentially reset it again. It is cooling again, but I bought a digital La Crosse wireless refrigerator/freezer thermometer. It has a sensor in each compartment and records the high and low temperatures for each section. I have only had it for a couple days. So far the freezer temp has varied between -4.2 deg and +15.4deg, while the fridge temp has varied between +35.8 deg and +46.7deg. I haven't found any info on what temperatures to expect from normal opening and closing of the doors, or in the defrost cycle, also no info on how often defrost is on or for how long, except that the trouble shooting guide says if it is too warm to wait 30 minutes and check again to make sure it is not in a defrost cycle.
One last comment. Why can't they just display the actual temperature of each compartment and sound an alarm if the temperature exceeds a certain value for too long?
On October 7th I opened the freezer and the ice cream was soft again. Did a reset by unplugging it for 30 minutes as suggested on-line and it seemed to start cooling again. That worked for about a week and then I noticed that our little dial type fridge thermometer was out of the safe range (52 deg). Checked the freezer and it was also too warm (27deg vs 0). I pulled the refrigerator out to see if the compressor was running and accidentally unplugged it, so essentially reset it again. It is cooling again, but I bought a digital La Crosse wireless refrigerator/freezer thermometer. It has a sensor in each compartment and records the high and low temperatures for each section. I have only had it for a couple days. So far the freezer temp has varied between -4.2 deg and +15.4deg, while the fridge temp has varied between +35.8 deg and +46.7deg. I haven't found any info on what temperatures to expect from normal opening and closing of the doors, or in the defrost cycle, also no info on how often defrost is on or for how long, except that the trouble shooting guide says if it is too warm to wait 30 minutes and check again to make sure it is not in a defrost cycle.
One last comment. Why can't they just display the actual temperature of each compartment and sound an alarm if the temperature exceeds a certain value for too long?
Pros: Features/Settings
Quality
2
Features
4
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Hey there! It seems you have definitely exhausted troubleshooting on your end, and you know your stuff. Your LG French Door should be manually defrosting every 4–16 hours, but here is a helpful link in case you want to try it manually. http://spr.ly/6425uWzFH Should you have any further concerns or questions, we'd love to hear from you in a private message on our socials, @LGUSSupport.
Written by a customer while visiting lg.com
Posted by: Original Mike
Verified Purchase:Yes
Have had it for 6 years, the compressor went out. To long after the group lawsuit was settled
Quality
2
Features
4
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, November 3, 2023
Hi there. Thank you for leaving us a review on the refrigerator. We want to make sure that you get your questions and or concerns taken care of, and we will certainly pass on your feedback to the rest of our team. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
4
Great Unit except for poorly designed compressor
on October 23, 2023
Posted by: JoeT2023
from Flemington, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve been very happy with the unit since buying it in November of 2017. The fact that we had to replace the compressor a few weeks ago diminishes are overall satisfaction with the unit. We hope LG stands behind their 10 year warranty on the compressor.
Pros: Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com