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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Melanee Towne
Verified Purchase:Yes
[This review was collected as part of a promotion.] Absolutely the worst experience ever!!!!Fridge compressor died, only covered compressor, not labor, Sent my repair shop an email that my repair shop couldn't open., They tried calling but were on hold for 1/5 hours, then they couldnt spend any more time.
THERE SHOULD BE AN OPTION FOR ZERO RATING!!!
THERE SHOULD BE AN OPTION FOR ZERO RATING!!!
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 4, 2024
Hi there. We know your experience could have been better, and we'd love the opportunity to correct this. We'll need to gather more information on the freezer issue to resolve the problem. Please send us a private message on Facebook or X @LGUSSupport, and we'll get right on this! ^Gaby
Written by a customer while visiting lg.com
Posted by: Sister48
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 2nd LG, but this one is larger with no handles. That’s taking some getting used to, but love the additional space and dual ice-makers. It’s a winner for me!
Written by a customer while visiting lg.com
Posted by: NoconCyn
from CA
Verified Purchase:Yes
Fridge has broken every 3 years !
The compressor and condenser has gone out 2x.
I have had this fridge for only 7 years.
The compressor and condenser has gone out 2x.
I have had this fridge for only 7 years.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 10, 2024
Hi there. We understand the importance of getting the appropriate repairs done as soon as possible. So that we can assist with this, please reach out to us on Facebook and X. Be sure to include your phone numbers and refrigerator information (model and serial numbers) in a private message to us. We look forward to it! ^Chris
Written by a customer while visiting lg.com
Posted by: LMXS30776S Refrigerator
Verified Purchase:Yes
I bought this 4 years ago and the compressor failed las month. it is covered by LG Warranty and was able to get it fixed without any extra charge. it is now working fine.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: She looks
Verified Purchase:Yes
Technically filter changing in a refrigerator should be very simple. However for this model of LG filter , the inlet where the filter gets twist in, won’t work . There is many customers having issues . Partly because the plastic parts mechanism which needs to align with notches will not once you remove the old filter .Bad design , it requires to turn off the water which is behind the refrigerator for most homes . So this is a huge hassle to change filters.
Pros: Style/Design, Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy LG, June 5, 2024
Thank you for taking the time to share your feedback regarding the filter-changing process for our LG Refrigerator (LMXS30776S) model. We truly appreciate your input and apologize for any inconvenience.
We understand that the current design of the filter inlet and the alignment mechanism may pose challenges when removing and installing the filter. We apologize for any difficulty you may have experienced with this process. Your feedback is crucial to us as we continuously strive to improve our products and enhance the overall customer experience.
Please be assured that we take your concerns seriously, and we will certainly pass them along to our product development team for further review and consideration. Your feedback helps us identify areas where we can make improvements to ensure a hassle-free filter-changing experience for all our customers.
Once again, we appreciate your feedback and your loyalty to LG. If you have any further questions or concerns, please do not hesitate to send us a private message at @LGUSSupport. We are here to assist you and provide the support you need.
Thank you for choosing LG. ^Danee
We understand that the current design of the filter inlet and the alignment mechanism may pose challenges when removing and installing the filter. We apologize for any difficulty you may have experienced with this process. Your feedback is crucial to us as we continuously strive to improve our products and enhance the overall customer experience.
Please be assured that we take your concerns seriously, and we will certainly pass them along to our product development team for further review and consideration. Your feedback helps us identify areas where we can make improvements to ensure a hassle-free filter-changing experience for all our customers.
Once again, we appreciate your feedback and your loyalty to LG. If you have any further questions or concerns, please do not hesitate to send us a private message at @LGUSSupport. We are here to assist you and provide the support you need.
Thank you for choosing LG. ^Danee
Written by a customer while visiting lg.com
Posted by: Jwatson17406
Verified Purchase:Yes
[This review was collected as part of a promotion.] Service person was prompt, explained everything and completed the repairs quickly.
Written by a customer while visiting lg.com
Posted by: RPG3939
Verified Purchase:Yes
[This review was collected as part of a promotion.] No good. Within 5 years already had to replace the compressor and ice machine
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 25, 2024
Hello, we appreciate your feedback and will implement this into our innovations as we move forward. Please don't hesitate to reach out to us on social media with any questions. ~TammyJo
Written by a customer while visiting lg.com
Posted by: R 90
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is 5 years old . Have had some problems, compressor , defrosting unit still, now water & ice dispenser is not working . Love the french doirs style
Quality
3
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, January 29, 2024
Hi there, we see that your LG refrigerator may have a few hiccups. We'd like to investigate your feedback for a satisfactory resolution to the issues you've mentioned. Please send us a private message on social media using the handle @LGUSSupport with the serial/model number and good contact number. We'll be waiting with some available options for you.~Tanisha
Written by a customer while visiting lg.com