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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: CompressorVictim
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replacement of new compressor. Not covered the labor. Refrigerator breaks down soon after the expiration of the warranty.
Pros: ease of use, Quality
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, February 15, 2024
Hello, we appreciate you for taking the time to provide us with a review about your refrigerator. We acknowledge the significance of having a properly functioning refrigerator in your daily life, and we would like to investigate the warranty aspect further. Whenever you can, please don't hesitate to send us a private message on social media @LGUSSupport, including your contact information, model, and serial number. ^Anthony
Written by a customer while visiting lg.com
Posted by: Big Dutch Guy
Verified Purchase:Yes
We bought this fridge aprox. three years ago. We have had to call for more repairs than any other fridge we have ever owned. The most fantastic part is we have had insurance that we bought at time of purchase. All repairs have been made quickly and at no personal cost.
Pros: Style/Design
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Kasey1
Verified Purchase:Yes
Bought this refrigerator brand new 5 years old and the compressor died.
Response from lg.comBy LG Customer Experience team, Customer Care, February 19, 2024
Hi there, thank you for taking the time in leaving us a review on your refrigerator. It's important to know that your refrigerator is working properly and we'd like to further investigate this. Please send us a private message with your contact details, model and serial number. ^Anthony
Written by a customer while visiting lg.com
Posted by: Display what 1
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it four years ago, bought a extended warranty. The water and ice dispencer quit working and they can't get it repaired. Made alot of money for it. sure seems like they should last longer than that don't you think.
Response from lg.comBy true, LG Digital Care Team, March 6, 2024
Hi there! We understand how much you enjoy the features and functionality available in your refrigerator. Let's get you back to enjoying the best of what your refrigerator has to offer! Please send us a private message on social media (@LGUSSupport) with your phone, model, & number. We're here to assist you during the repair process and look forward to reaching a resolution you can be satisfied with! ^Chris
Written by a customer while visiting lg.com
Posted by: kikid90
Verified Purchase:Yes
I loved this fridge for 3 years and then the compressor went out. Once that went out and LG was great about taking care of it, it was one issue after the other We spent months and months trying to get the ice maker and the circuit boards, and the fans repaired. It does have great space and the versatile shelves are nice. I also like the door in door.
Response from lg.comBy true, LG Digital Care Team, March 13, 2024
We appreciate your review on this. Your feedback is really important to us, and we want to ensure that your questions are taken care of! If you ever need any more assistance on the repairments, feel free to send us a private message on social media @LGUSSupport, so we can look more into it. Thank you! ^Anthony
Written by a customer while visiting lg.com
Posted by: Anonymous
from Hesperia ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very disappointed with this refrigerator since the day I got it I noticed a knocking sound in it from time to time and then it finally went out didn't cool at all good went bad and all because of a linear compressor that lg installs on this type refrigerator and I've looked into it and now I know lg has and is being sued by consumers because of it. Agin very disappointed.
Quality
1
Features
4
Value
3
Response from lg.comBy true, LG Digital Care Team, March 15, 2024
Hey there Robert! Your experience matters to us and we want to check out your case further. If you haven't done so, send us a private message on social media @LGUSSupport with your contact details, model and serial number. ^Anthony
Written by a customer while visiting lg.com
Posted by: Anonymous
from Thornton, CO
Verified Purchase:Yes
We like this refrigerator so much because of extra space. We have been using this for 7 years. This time we had to change one of the door due to movers broke the water dispenser.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: L G frig model E
from Anna , Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this frig about 2 years ago. We have had to call for repairs about 4 times. Each time the repairman was pleasant fixed the unit etc.
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy true, LG Digital Care Team, March 20, 2024
Hi there, we know, dealing with issues so early on can be such a bummer! But, fear not! We're here to help you fix everything and make sure your experience is nothing short of amazing! We want to ensure that all is well with your LG refrigerator. Feel free to reach back out to us if you need additional assistance. We can be reached via social media @LGUSSupport. We will be waiting to hear from you. ~Tanisha
Written by a customer while visiting lg.com