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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Worst repair experience
from Richmond, VA
Verified Purchase:Yes
Unit failed to work after 18 months and the repair, (which took about 2 months to obtain) only lasted a few days.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Jennifer, Social Media, January 21, 2022
Based on your experience your frustration is understandable and try to learn from our failures. Thank you for your feedback and we will strive to improve the quality of our products and services in the future. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
I would never buy another LG there is no repairman
on January 22, 2022
Posted by: Lgwerre2022
from Ca
Verified Purchase:Yes
I would never buy another LG refrigerator freezer no repairman to work on it
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 24, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Barb1973
from Chicago
Verified Purchase:Yes
Thought LG made good products but as soon as other products break will not be replaced with LG products ever again will inform other people about crappy products also
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy Jennifer, Social Media, January 28, 2022
Hello Donald. We are sorry to learn that you experienced repair delays on getting your refrigerator repaired. We strive to continuously improve our service network and it is duly noted that we failed to meet your expectations. Thank you for the feedback. ^Jennifer
Written by a customer while visiting lg.com
Posted by: LATj
from Portland Tx
Verified Purchase:Yes
Replaced compressor after 4 years. 2 fan motor replacements after 5 years.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Jennifer, Social Media, February 2, 2022
Based on the numerous issues that you have experienced your frustration is understandable. Thank you for taking the time to share your feedback with our refrigerator, and we will share this with our research and development teams. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Water Spider
from Lutz, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator was purchased 6 1/2 years ago. When it was 2 years old, we had to have the compressor, control board, and ice maker replaced. A week ago, we had to have the compressor replaced again. Two control boards, 2 ice makers, and 3 compressors in 6 1/2 years. This is not a good appliance.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, May 31, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: clayhm
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had to replace the compressor twice and the ice maker. This refrigerator and the experience has been horrible. I don’t recommend this model to anyone.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, July 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: Two door French
from El Paso Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replaced compressor twice. Horrible experience had to buy a new refrigerator after just three years
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, August 1, 2022
We hate to hear this and after reviewing your case the unit was repaired. If yu are still having issues please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Redsled
from Kingman, Arizona
Verified Purchase:Yes
Had this model since 2017…. 3 compressors later and the top evaporator in fridge and the fridge will not go below 48 degrees
Pros: ease of use
Quality
3
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, August 23, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com