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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Pat and Lee
from Shawano, WI
Verified Purchase:Yes
We’ve had it for 6 years. We like the design with the double doors and extra door in the door as well as the drawers in the freezer. The features are great, the quality is substandard.Problems we’ve had: the finish has worn off in spots, looks cheaply done, the plastic plate for the water/ice dispenser is discolored and looks terrible, the light for the beverage door went out, the ice maker leaks into the fridge and we are currently waiting for a new compressor which went out two weeks ago.
Quality
1
Features
5
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, January 19, 2023
We appreciate your feedback, as your satisfaction matters to us. We assure you that your constructive feedback does not go unnoticed, as this information will be shared with our research and development teams for future improvements. If you need additional assistance, you can reach us at our customer service line at (800) 243-0000 or send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Posted by: Aerts
from Marshfield wi
Verified Purchase:Yes
We bought our refrigerator in 2016. Compressor failed in 2018, got a new one. Another failure in 2022. Now the whole system was replaced. The only original part is the shell. Stay away.
Pros: Features/Settings
Quality
1
Features
3
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 2, 2023
We want to thank you for taking this time to communicate with us about your experience with your LG Refrigerator. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: frustrated11
Verified Purchase:Yes
This refrigerator has been nothing but problems from the bad condenser that has been known for years and the water valves that render the dispenser inop. That is something that has to be a long standing issue as well since people are ordering the parts, taking the good valves out, putting the bad ones back, then returning the parts which then get passed down to the next poor soul that has the same issue. Never again will I buy LG
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 8, 2023
Thank you so much for taking the time to provide us with feedback. We apologize that you had such an experience with your LG product. We work continuously to improve the quality of our products and services that drive customer satisfaction. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport and we'll be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: Gigi_36
from Rochester Hills, MI
Verified Purchase:Yes
I bought this refrigerator back in 2016 and it worked till 2020. Since then, I had 3 major failures. One door harness replaced in 2020 and the compressor replaced in 2021 and 2023.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, April 7, 2023
Hi, thank you for taking the time to post your review for your 30 cu. ft. French Door Refrigerator. This is not the experience we'd like for our customers! Should you need additional support or have questions, don't hesitate to reach out to us.We're available via chat or phone support. More information for these support options can be found here: https://www.lg.com/us/support/contact. ^Chris
Written by a customer while visiting lg.com
Customer Rating
2
The compressor only lasted about 3 1/2—four years
on May 20, 2023
Posted by: ScottnDeb
from Benicia, CA
Verified Purchase:Yes
This refrigerator failed within four years, it is poorly built with apparently cheap parts. The water in the door stopped working, the technician tells me it’s because of wire broke inside the door. The only way to fix it is to replace the door. The compressor failed in the same amount of time, less than four years. I’ll never buy another LG product again
Pros: ease of use, Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 20, 2023
We appreciate your time in sharing your experience with us and please know that this is not the ideal experience we want for you. We would like to have this investigated and see what we can do to provide you additional help so we can rectify this. Allow us to assist you with your LG concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be pleased to help. ^Danee
Written by a customer while visiting lg.com
Posted by: Nanseejay
from Ojai, CA
Verified Purchase:Yes
I really loved this fridge but it quit working after 6 years.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy Tanisha, social/LG, June 1, 2023
Thank you for sharing your experience with your LG Refrigerator. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. We are here for you. Just go to this link, https://www.lg.com/us/support, and there are several options to choose from for getting in contact with us. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
It’s a piece of garbage tried to get it repaired 4
on May 28, 2023
Posted by: Aaron GWEKWERERE
from Little ELM Texas
Verified Purchase:Yes
Bought this in 2016 finally replacing it’s been nothing but headache since we bought. Barely cools and it’s a nightmare trying to get warranty work done
Quality
1
Features
3
Value
1
Response from lg.comBy Tanisha, social/LG, May 29, 2023
Hi there, We see from your review that you may still be experiencing issues with your LG Refrigerator. We would love to further investigate the issues in hopes to rectify the issue effectively. Please see the ways to reach out to us: This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
Customer Service 800--243-0000.~ Tanisha
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
Customer Service 800--243-0000.~ Tanisha
Written by a customer while visiting lg.com
Posted by: Snuffy78
from Hillsville Va
Verified Purchase:Yes
I thought I was buying a high end refrigerator but when it laid down it took me several call and hearing a ton of excuses from service dept
Quality
1
Features
2
Value
1
Response from lg.comBy Jai., LG Social., June 1, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com