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Customer Reviews Collected from lg.com |
LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - Door-in-Door 29.9 Cu. Ft. 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Bad parts
on August 13, 2024
Posted by: Madcust0mer
Compressor went out while still under warranty, but LG would not repair
Quality
1
Features
1
Value
1
Response from lg.comBy LG, August 14, 2024
Hi there. Thank you for reaching us. We completely understand your feelings about the situation with your LG refrigerator. Your experience is important to us, and we want to ensure your concerns are heard. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
Spend elsewhere
on August 31, 2024
Posted by: Smono
from Texas
[This review was collected as part of a promotion.] Unit is very nice and expensive. Unfortunately the reliability is very poor. Dispenser quit 18 months in. 1500 to repair and no coverage. Compressor failed 3 years in. It was covered but took 6-8 weeks to repair. Compressor failed again 19 months later and parts covered but 750 in labor. After 3-4 years Stainless Steel is beginning to rust in numerous spots.
Pros: Style/Design
Quality
1
Features
5
Value
3
Response from lg.comBy LG Digital Care Team, September 2, 2024
Hey there! We appreciate you leaving us a review of your LG fridge experience. We always want to ensure our products are built to last, so your feedback is invaluable. We want to assure you that our repairs are built for longevity. We stand behind our repairs with a 90-day warranty, so you can be sure your LG fridge is in the game and ready to rock for the next 3-months following your repairs!
The likely cause of your Stainless Steel finish beginning to rust is penetrations such as scratches, which expose the metal underneath to humid air. For more information, we recommend checking out our page here: https://shorturl.at/YHenY.
If you still need help, please follow up with us on social media @LGUSSupport with your contact info. We'll be happy to help! *Joseph
The likely cause of your Stainless Steel finish beginning to rust is penetrations such as scratches, which expose the metal underneath to humid air. For more information, we recommend checking out our page here: https://shorturl.at/YHenY.
If you still need help, please follow up with us on social media @LGUSSupport with your contact info. We'll be happy to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Not sure about LG refrigerators
on September 13, 2024
Posted by: Disappointed124
Since purchasing this LG refrigerator, the compressor has been replaced twice and the ice maker once. We had an additional LG warrenty, but it’s not been honored.
Response from lg.comBy LG Digital Care Team, September 13, 2024
Hey there. We appreciate you letting us know about your LG refrigerator needing service. We always aim to provide you with top-quality service, so your fridge is working at 100%. We would be more than happy to review your warranty options with you once more. Please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Never buy LG Refrigerators
on September 19, 2024
Posted by: blisle
from pa
[This review was collected as part of a promotion.] Programing on the motherboard of this product causes pre-mature compressor failure. LG put up roadblocks to their parts warranty, such I had to buy elsewhere.
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy true, LG Digital Care Team, September 20, 2024
Hey there! Thanks for sharing your LG fridge experience with us. Our primary goal is to build solid and durable products that are built to last—backed by service that you can rely on—so we appreciate your valuable feedback. We want to reassure you that despite the status of any warranty, our team is always here and eager to help in any way we can. If you ever decide to try LG again in the future, we'd love to help provide you with the best experience possible!
If you have any other feedback or questions, you can find us on social media @LGUSSupport. Give us a tag, and we'll be happy to listen! *Joseph
If you have any other feedback or questions, you can find us on social media @LGUSSupport. Give us a tag, and we'll be happy to listen! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Bad compressor
on October 2, 2024
Posted by: George20
[This review was collected as part of a promotion.] My refrigerator stopped cooling. It is a bad compressor
Quality
1
Features
1
Value
1
Response from lg.comBy true, LG Digital Care Team, October 8, 2024
Hey there George! We want to help get the compressor for your LG refrigerator up and running again so you can fully enjoy it. So we can look into this further, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Never buy the LG brand
on August 27, 2025
Posted by: Andrew007
Unreliable. LG products break down constantly. This fridge had parts failing within the first year. The hidden cost is closer to $10,000 when you have to pay for repairs annually. LG succeeds off of their products failing.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, September 2, 2025
Hey there, Andrew! We always want you to get the best care for your LG refrigerator so it can run for many years. Please email us at lgdigitalcare@lg.sprinklrsupport.com with your contact info, model number, and details about what's happening with your unit. This way, we can take another look at what options are available for you! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Great change
on July 4, 2014
Posted by: gabbmacTX
from Texas, USA
Our old fridge was on its last leg, so it was time for a new one. Our salesman, whom we've used in the past on other purchases, showed us this model and had nothing but great things to say about the LG products. This model gave us an amazing increase of usable space, yet wasn't much larger than the old one. Wife is very pleased with it...need I say more. Haven't come across any negatives about it. LG is quickly becoming our brand of choice.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Love this product, one thing to improve on.
on July 2, 2015
Posted by: Katie
from Greenville, SC, USA
I love my new LG Refrigerator Freezer. I have run across only one problem. The Ice Maker and Water Dispenser. The ice maker is slow to produce ice and you have to go through a couple of steps to actually get ice from the small ice bin located inside the left door with the side bins that hold my dressings. We have three in our household and it can not keep up with making enough ice. The water dispenser will not dispense water every time which is a concern. Would have liked for the dispensing area to be a little deeper and perhaps have a pull out tray with a spillage drain.
I do love the door within a door, it's great for drinks and things you use often. The refrigerator drawer is awesome. Three separate compartments, and drawers in the freezer are very convenient. I love the organization that this refrigerator freezer gives me!
I do love the door within a door, it's great for drinks and things you use often. The refrigerator drawer is awesome. Three separate compartments, and drawers in the freezer are very convenient. I love the organization that this refrigerator freezer gives me!
Pros: Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com