Samsung US Customer Reviews Collected from Samsung US
Samsung - Galaxy S 5 Cell Phone (Unlocked)
Average Customer Rating:
4.6 out of 5
4.6
Open Ratings Snapshot
Rating breakdown 5,079 reviews
5 Stars
3,642
4 Stars
1,117
3 Stars
182
2 Stars
69
1 Star
69
94%of customers recommend this product. 
(
4,748 out of 5,040
)
Customer Reviews for Samsung - Galaxy S 5 Cell Phone (Unlocked)
Customer Rating
5 out of 5
5
The product is very Tuff
on October 14, 2014
Posted by: mooneyfl66
from Anchorage Alaska
Expertise:Expert
Love the new 5. Have had the G3 and G4 and couple minis. I do miss the back bottom. Bad idea changing that on us. Second day I rooted my phone so got rid of a lot if bloat ware. Installed my own stuff and works great . Strong phonenough. Best on market I say..Mooney
Pros: Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone.
on November 1, 2014
Posted by: tnav
I've never owned a samsung product untill this phone and now i'm hooked. Good job samsung. I can't wait for my tv to break so I can replace it with another one of your products.
Pros: Bright display, Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone
on November 8, 2014
Posted by: Tshark
from Los Angeles, CA, USA
Expertise:Intermediate
This is the best phone I have ever had!! Yje phone has so many features I could write a book about all of them! Works perfect with a Samsung Gear Fit also! Super battery life! Couldn't be happier!!
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is a great phone.
on January 6, 2015
Posted by: navyghost
Expertise:Intermediate
This is the greatest phone I have ever used. I have owned Iphone, Android, and Windows. I have no problem with this device. I personally don't like Iphones at all and Windows wasn't half bad but Android has always given me the best performance in every way. Samsung has once again out done themselves with this phone. I have used the galaxy S-S5 and every note. I've even used the basic samsungs. The ones with the 1-9 keypad, qwerty full keyboard, the slide phones. Their phones with no camera and with a camera. The Galaxy S5 is the greatest phone in the history of phones. THE END
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight, quality
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Samsung 5 Black
on March 18, 2015
Posted by: Edski22
Expertise:Intermediate
Phone had a charging issue where i returned it to Samsung for fix after 4 months. three months later, screen quit working. SD card has a ton of pictures on it but the reader on the S5 keeps hanging up and then the phone stops working.
With the screen no longer working, i just received a refurbished S5. Still trying to get it reset correctly and still doesn't read SD card. Very frustrated with this product.
Pros: Bright display, Realistic color
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
5 out of 5
5
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on March 23, 2015
Posted by: go4au
from Wilmington, DE, USA
Expertise:Expert
I love this phone. The only issue I have had is with the charger door. It has broken off twice, which impacts the "water resistant" feature. I had the phone replaced each time. The features on this phone that are draws for me are: 1. quality of the camera 2. expandable memory 3. removable battery 4. Water resistance 5. amazing screen. I have huge concerns that all of these features are gone in the Samsung S6...I hope by the time I'm ready for my next phone, Samsung comes to their senses...or I might be an iphone user too.
Pros: Bright display, Realistic color, Lightweight, amazing camera, gorilla glass, expandable memory
Cons: issues with the charger door
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
after the update
on April 17, 2015
Posted by: lumberjackcub
from Massillon,ohio
Expertise:Expert
I have had to replace my phone 4 times due to the update I liked it at first after lollipop and the amount of times I have had to have a replacement I will never recommend this phone to anyone
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Lollipop Upgrade
on April 25, 2015
Posted by: Ratguner
Expertise:Expert
My Galaxy S5 was working GREAT until the Lollipop 5.0 upgrade.
I went online to research common problems and found my problems to be consistent with other people who had the 5.0 upgrades;
1 - Will not keep a wifi connection, constantly dropping connection
2 - excessive battery drain
3 - can not reinstall apps since a factory reset. Reset recommended by Samsung tech support.
According to tech support, I CAN NOT return to the previous OS.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
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