Samsung US Customer Reviews Collected from Samsung US
Samsung - Galaxy S 5 Cell Phone (Unlocked)
Average Customer Rating:
4.6 out of 5
4.6
Open Ratings Snapshot
Rating breakdown 5,079 reviews
5 Stars
3,642
4 Stars
1,117
3 Stars
182
2 Stars
69
1 Star
69
94%of customers recommend this product. 
(
4,748 out of 5,040
)
Customer Reviews for Samsung - Galaxy S 5 Cell Phone (Unlocked)
Customer Rating
5 out of 5
5
Excellent camera features
on May 10, 2014
Posted by: Rusty1008
Expertise:Intermediate
By far the best in the Galaxy Series, slim design, easy to navigate. Love the color and brightness.
Pros: Bright display, Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on February 24, 2018
Posted by: tromphi
from Newport News, VA, USA
Expertise:Expert
Picked this up for my son and even though this is 3 generations old it's still works flawlessly.
Pros: Bright display, Realistic color, Durable, Inexpensive, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great phone
on April 14, 2014
Posted by: degeuswr
from South Dakota
I am very pleased with my Galaxy S5 phone, it has a super camera, the finger print reader works well and the battery recharges in around an hour.
Pros: Bright display, fast operating system, the finger print reader is easy to use
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
the only compliant i have is the battery drain fast
on April 19, 2014
Posted by: gopro503
from California, USA
Expertise:Intermediate
i have to turn off location and some other funtions to get the battery to last around 8 to 9 hours
the android system drain the battery 13% in 4 hours without use the phone screen off no email receive or notifications
i don't see the point to have smartphone and turn off features of the phone to get around 8 hours on battery .
Pros: Bright display, Lightweight
Cons: battery drain fast, can't download to external sd card
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Very nice features, but not reliable
on May 23, 2014
Posted by: NotSS
from Orange County, CA, USA
Expertise:Intermediate
I had to return first two phones in couple weeks because of audio problem, overheat, and freezing... Since I like it's features; especially camera, then I bought the third one. The last one had the same problems after one week, but at least the audio can be accepted. I just hope that the problem is about software and can be fixed in the future.
Pros: Bright display, Realistic color, Lightweight
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
AN AMAZING DEVICE.. ITS NOT JUST SMART... iTS INTELLIGENT!
on May 29, 2014
Posted by: jlimon
from St. Petersburg, FL, USA
Expertise:Intermediate
WOW...The Galaxy S5 has been the smartest phone I have ever encountered! Its not just a
smart phone, itsan intelligent phone. It always seems to know what i want or need before I actually do. It takes a little tweaking, but once you are familiar with it and completely set it up you will be amazed at its capabilities.
Pros: Bright display, Realistic color, its intelligent
Cons: a little pricey but well worth it.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
No more iPhone
on September 16, 2014
Posted by: iPhoneToS5
from Louisville, Ky
Expertise:Expert
After waiting most of the year for the new iPhone 6 to come out, I broke down and purchased the Samsung S5. It was the best decision I have made. I love the features, the feel, and the camera. I am so happy to have made the switch.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Verizon Galaxy S5 was a great phone until Lollipop upgrade
on March 22, 2015
Posted by: UnhappyS5User2715
from Michigan
Expertise:Intermediate
The battery life has been extremely poor if the display brightness is above extremely dim. The display brightness cannot be left on auto. The battery life time drops to hours from days whenever brightness is on auto plus the battery temperature goes up as well.
Using the camera is impossible. There is three second delay between pressing the shutter and the phone snapping the picture.
Apps are very sluggish and keystrokes are very delayed at times.
The phone requires a daily restart with Lollipop that was not required with KitKat.
This is two weeks after a factory reset and 6 weeks after upgrading.
I have owned the phone since July 2015. I will buy a new phone from anyone except Samsung if I cannot get the phone working with Lollipop or downgraded to KitKat. This mostly likely will be my last Samsung device.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
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